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CQC rate Dewsbury GP inadequate and place it into special measures

26 May 2016
  • Media

England’s Chief Inspector of General Practice has rated a Dewsbury GP surgery as inadequate and placed the practice into Special Measures following an inspection by the Care Quality Commission.

A specialist team of inspectors rated the service provided by Dr Ajit Pratap Mehrotra but known as the Windsor medical Centre, as ‘Inadequate’. The practice had not ensured that the risks associated with providing health and medical services were minimised as much as possible. It was not considered to be effective and the leadership of the practice needed to assure the public that these matters would be addressed. Nevertheless, the practice was considered to be caring and responsive to patient needs. The practice was inspected in January 2016 by an inspection team which included a GP specialist adviser and a practice nurse specialist adviser.

A full report of this inspection has been published on the CQC website at:

The practice has accepted these findings and has assured the regulator that it will be addressing the issues identified through the inspection. These included ensuring that all safety incidents were reported and investigated, that the risks to patients with respect to infection prevention and control, and other health and safety matters are minimised; that a consistent medical record system is in place; that quality improvement processes are in place; that all staff have the training relevant to their role and finally, ensuring that there are effective management processes in place in order to support the day to day running of the service.

Sue McMillan, Deputy Chief Inspector of General Practice said:

“It is important that the people who are registered with the practice can rely on getting the high quality care which everyone is entitled to receive from their GP.

“It is disappointing that the practice was rated inadequate, however, this will be an opportunity for the practice to address these issues. I am pleased that the practice has accepted our findings and undertaken to address these.

“Placing the practice in special measures will mean it can access external support to make the improvements necessary for good patient care.

“After a period of six months we will inspect again to check whether sufficient improvements have been made. If we find that the service provided by this practice remains inadequate, we will consider taking steps to cancel its registration with CQC.”

Patients registered with the practices being placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made.


For further information please contact CQC Regional Communications Manager David Fryer on 07901 514220. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report at: To get to the heart of people’s experiences of care, we always ask the following five questions of services:

  • Are they safe?
  • Are they effective? 
  • Are they caring? 
  • Are they responsive to people’s needs?
  • Are they well-led?

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.