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CQC rate Deerhurst Care Home in South Gloucestershire as Outstanding

3 February 2017
Deerhurst Care Home
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The Care Quality Commission (CQC) has found the quality of care provided by Deerhurst Care Home, in Deerhurst, off Sweets Road, South Gloucestershire to be Outstanding following an inspection in November 2016.

Inspectors rated Deerhurst a care home with nursing care for up to 66 predominately older people, some living with dementia Good for being safe, while rating it Outstanding for being caring well led and effective and being responsive to people’s needs. A full report of the inspection can be found at:

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“I would like to add my congratulations to the staff of Deerhurst Care Home for achieving the Quality of Life butterfly kite mark and the manager for receiving the Inspirational Leader of the year award. It demonstrates the care, effort and dedication which is in place to allow Deerhurst to provide an exceptional service to the people in its care. The support it is providing to people living there and their families is exceptional and the team should be extremely proud of the work they do.

“We are well aware of the challenges of living and working in a home with people who have dementia, but Deerhurst demonstrates that care can always be provided in a way that values and respects each person. We were struck by the way staff see each person as a unique individual, and the care and support they receive and this is why we have given this service the highest rating we can give.”

The report highlights a number of areas of outstanding practice, including:

People were provided with a choice of the food and drink they liked to eat and given sensitive assistance if they needed help to eat their meals. Where there were risks of malnutrition or dehydration there were plans in place to reduce that risk. Arrangements were made for people to see their GP and other healthcare professionals as and when they needed to do so.

Feedback from health care professionals was extremely complimentary. The service has successfully looked after a number of people who had been "difficult to place" because of challenging behaviours.

People were looked after by staff and volunteers who were kind and caring. The staff met not only their specific care and support needs but also their emotional and social needs. The staff formed good working relationships with the people they looked after but also genuinely cared about them. Inspectors were told about times when the registered manager, staff and volunteers had gone over-and-above what was expected of them to meet people's social and emotional needs. This had resulted in improved well-being for people. People were able to participate in a range of different meaningful activities, both inside and outside of the service.

Just prior to the inspection the registered manager had received the Inspirational Leader of the Year 2016 in the National Dementia Care Awards. The service had also been awarded the highest level Quality of Life butterfly kite mark. In order to achieve this the service incorporated the five principles of person centred care. These were occupation and purpose, attachment and a sense of belonging, comfort, identity and inclusion.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.