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CQC rate Circuit Lane Surgery and Priory Avenue Surgery in, Reading as Inadequate

6 April 2017
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed Circuit Lane Surgery and the Priory Avenue Surgery in Reading, Berkshire into special measures following an inspection by the Care Quality Commission in January 2017.

The Care Quality Commission has found the quality of care at the Circuit Lane Surgery and the Priory Avenue Surgery in Reading, Berkshire, to be Inadequate. Full reports of the inspections have been published today

Full reports from both inspections can be found on the our website: 

Circuit Lane Surgery 

Priory Avenue Surgery 

Ruth Rankine, CQC's Deputy Chief Inspector of General Practice, said: 

“During our inspections we found that Circuit Lane Surgery and Priory Avenue Surgery were both failing to provide the fundamental aspects of good care that patients have the right to expect from their GP practice."

“Earlier this year we took enforcement action to impose urgent conditions and taking such significant action is not something that the CQC takes lightly. During our inspections in November and January we found that patients were at significant risk and both of these reports and the subsequent ratings fairly reflect our overall findings”

“In this instance we took the right decision to protect people by imposing urgent conditions. While continuing to closely monitor both surgeries, we have found that One Medicare Ltd, has taken our findings very seriously and immediate steps were put in place to ensure the urgent improvements required will be implemented."

“The North and West Reading Clinical Commissioning Group (CCG) have been liaising closely with CQC about the improvements required and have provided significant support to both practices in resolving the areas of concern and of highest level of risk. The close monitoring by CQC and support from the CCG has resulted in early improvements to the service for patients."

“We will return in due course and, if satisfactory improvements have not taken place, we will not hesitate to use further enforcement measures” 

Key findings from inspection in January found a number of areas where both practices must improve including:

  • Inspectors found risks to patients were not assessed or well managed and some patients were at significant risk of harm.
  • Staffing levels were not appropriate to ensure the practice was staffed to a safe level and to ensure appropriate care was given to address patient’s health needs.
  • There was a significant backlog of patient correspondence not yet reviewed or filed onto the record system. 
  • There was not appropriate learning from events and complaints to ensure improvements to safety and quality were made.
Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.