You are here

CQC rate Bradford care home inadequate and place in Special Measures

3 August 2016
The Orchards Care Home
  • Media

The Care Quality Commission (CQC) has told Baybury Ltd, the owner of The Orchards Care Home, Bradford that it must make improvements to protect the safety and welfare of people living there.

CQC carried out an inspection in April and May 2016. Inspectors found that the providers, Baybury Ltd, were failing to provide care which was safe, effective, caring, responsive or well led. The home has been rated Inadequate overall and placed into special measures.

The inspection team found that medicines were not managed safely and there were insufficient staff to safely meet the needs of people living at the home. Staff recruitment procedures did not protect people and environmental safety and infection control procedures were insufficient and put people at risk.

Hygiene and infection control was of a poor standard. Inspectors visited eight bedrooms and found liquid hand wash available in only two of the rooms. None of the rooms had any paper towels available. This meant procedures were not in place for effective infection control as staff did not have appropriate hand washing facilities available to them.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“We found the care provided at The Orchards Care Home was of a very poor standard and fell a long way short of the level we expect services to provide.

“Management within the home lacked proper oversight. For example a number of lights were not working in people's bedrooms and in both communal bathrooms.

“Call bells had been tied up in a number of areas including bedrooms and communal bathrooms. This meant people would not be able to reach the call bells to alert staff if they had fallen or required attention.

“CQC have intervened to keep people using this service safe. People are entitled to services which provide safe, effective, compassionate and high quality care and we have told the provider that they must take action as a priority.

“We have been working with Bradford Council to ensure that people living at the home are not at undue risk. Services in special measures will be kept under review and we will not hesitate to use our enforcement powers if standards fall further.”


For further information please contact CQC Regional Engagement Manager David Fryer 07901514220 or Kerri James on 07464 92 9966

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Special Measures

All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy.

When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies.

Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.

More information on our special measures process.

Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.