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CQC rate Beeches Surgery, Carshalton as Inadequate

14 May 2015
Beeches Surgery
  • Media

England’s Chief Inspector of General Practice has rated a Carshalton GP practice Inadequate following an inspection by the Care Quality Commission.

Under CQC’s new programme of inspections, led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

Beeches Surgery was inspected in January by a CQC team which included a CQC lead inspector, a GP specialist adviser and a specialist in practice management.

A full report of this inspection has been published on the CQC website today.

Ursula Gallagher, Deputy Chief Inspector of General Practice said:

“While patients spoke well of care they received at the practice, our inspectors did find areas of concern. I feel it is vital Beeches Surgery takes action to address those concerns. The practice has a responsibility to ensure that all people using the services have a right to receive care which is of a high quality, compassionate and safe"

The Care Quality Commission has identified 13 areas for improvement, including:

  • Ensure there are appropriate arrangements in place for safe processing of prescriptions and storage of blank prescription forms.
  • Ensure that people with long-term conditions are reviewed regularly and their care is planned appropriately
  • Ensure non-clinical staff receive training in safeguarding of children and vulnerable adults.


For media enquiries, contact John Scott, Regional Engagement Manager, on 077898 75809 or contact CQC’s press office on 020 7448 9401, during office hours, or, out of hours, on 0778 987 6508. For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Beeches Surgery.

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

This is among the first GP practices to receive a rating following the introduction of our new inspection regime, which features specialist teams including GPs and practice nurses and trained members of the public.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.