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CQC publishes inspection report on Faygate House

26 February 2015
Faygate House
  • Media,
  • Care homes without nursing

The Care Quality Commission has today published the report of its inspection of Faygate house, 17 Mayfield Road, Sutton.

Following the inspection by CQC, the provider has closed the home, and all residents have safely moved to different care homes.

The report sets out CQC’s findings on the service provided by Mr & Mrs S Cooppen during 2 unannounced inspections in December 2014. Inspectors concluded that the provider was failing to provide care which was safe, effective, caring, responsive or well led. Overall Faygate House was rated as Inadequate.

The full report of this inspection is available on the CQC website today.

Although people living at the home and their relatives reported that they felt the service was safe, inspectors identified a number of areas of concern including:

  • Risks were not always identified and managed appropriately. Staff did not record incidents in a consistent way and there was no system in place to monitor and learn from them.
  • Some aspects of the premises were unsafe. People did not have personalised fire evacuation plans. The provider’s infection control audit was not robust and failed to identify several infection risks.
  • The service was not well-led. People and relatives did not know who was in charge or did not feel managers listened to them.
  • Some of people’s personal care records were not kept securely, meaning that
  • their confidentiality was compromised.

Sally Warren, Deputy Chief Inspector of Adult Social Care for CQC, said:

‘‘Although we had found some improvements from our last inspection and some people told us that they felt safe at the home, our inspectors still found unacceptable levels of risk during the inspection.

“Inspectors had previously informed the providers that medical professionals need to be consulted to assess whether resuscitation would be appropriate, we found that this had not happened.

“We saw staff using unsafe lifting techniques when assisting people to move, which could have cause them injury. People were not receiving their medicines safely, medicines were not always stored and given as prescribed and there were no clear instructions about how some medicines should be given so they were not able to confirm that people had received the right medication.

“It is unacceptable that people were not receiving care which was safe, effective, responsive to their needs or well led, although we noted that most staff were caring. The care home has now closed.”


For media enquiries, call the CQC press office on 07789925481 during office hours or out of hours on 07789 876508. For general enquiries, call 03000 616161.

Last updated:
30 May 2017

Notes to editors

CQC has published a full report at:


In October, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. Click here for further information.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.