CQC places Whitwell Health Centre in Nottinghamshire into Special Measures

England’s Chief Inspector of General Practice has placed Whitwell Health Centre in Whitwell, Nottinghamshire, into special measures following a Care Quality Commission inspection which found the quality of care to be Inadequate overall.

Inspectors rated the practice as Inadequate for providing safe services that were well led as a result of the inspection on 1 December 2015. It was also rated Requires Improvement for being effective, caring and responsive.

A full report of the inspection, which details inspectors’ findings and highlights the areas where improvements must be made, has been published on this website.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is important that the people who are registered with Whitwell Health Centre can rely on getting the high quality care which everyone is entitled to receive from their GP.

"During our inspection we saw that staff were caring and treated patients with compassion and respect, as well as involving them in decisions about their care and treatment. However, we also found that care and treatment was not always delivered in line with best practice.

The practice did not have a clear leadership structure and staff told us they felt unsupported by management and were not aware of the long-term vision for the practice.

“We have found significant areas of concern, which is why we are placing the practice into special measures - so opening the way for the practice to receive support from NHS England among others.

“We know Whitwell Health Centre has acknowledged the areas where action must be taken.

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I am hopeful that the practice will do what is required for the sake of its patients, but if we find that the service remains inadequate, we will consider taking further action.”

Ends

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