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CQC places North London care home into Special Measures

8 March 2016
  • Media

The Care Quality Commission (CQC) has rated Hillgreen Care Limited at 14 Colne Road in Enfield, North London as Inadequate and has placed the provider into special measures following an inspection in January 2016.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people make informed choices about their care. Inspectors found that 14 Colne Road was delivering caring services but required improvement in order to provide effective and responsive services and was failing to provide services that were safe and well-led.

A full report from the inspection has been published on the CQC website:

14 Colne Road is a residential care home that provides care for up to six young adults with learning disabilities.

Inspectors found that there were inadequate arrangements in place to prevent and control the spread of infection. There was no infection control policy in place and staff were not adhering to a cleaning schedule. Inspectors observed poor hygiene including overflowing bins and inappropriate storage of clinical waste and hazardous substances.

The premises were not appropriately maintained. Issues regarding the structure and condition of the building had been highlighted to senior managers by staff; however no action had been taken.

At the time of the inspection there was no registered manager in place and the deputy manager was not being provided with sufficient support to ensure that the service was effectively run.

Deborah Ivanova, Interim Deputy Chief Inspector for Adult Social Care in London and the South, said:

“It is essential that 14 Colne Road takes action to address the concerns we identified during our most recent inspection. The provider has a responsibility to ensure that residents are protected from the risk of harm at all times.

"When we are faced with a provider that is failing to deliver quality care for people using their services, our first instinct is to work with them to ensure that the service improves.

“We will re-inspect 14 Colne Road to check whether sufficient improvements have been made. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of the service.”


For further information please contact Yetunde Akintewe, CQC Regional Engagement Manager, on 07471 020 659. For media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.