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CQC places Dudley Partnerships for Health LLP in Dudley into Special Measures
England’s Chief Inspector of General Practice has placed Dudley Partnerships for Health LLP into special measures following a Care Quality Commission inspection which found the quality of care to be Inadequate overall.
Inspectors rated the practice as Inadequate for providing safe services that were well led as a result of the inspection on 10 February 2016. It was also rated Requires Improvement for being responsive, caring and effective.
A full report of the inspection, which details inspectors’ findings and highlights the areas where improvements must be made, has been published today.
Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:
“It is important that the people who are registered with Dudley Partnerships for Health LLP can rely on getting the high quality care which everyone is entitled to receive from their GP.
"During our inspection we saw that members of staff were courteous and helpful to patients both attending at the reception desk and on the telephone. However, we also found that care and treatment was not always delivered in line with best practice.
“We have found significant areas of concern, which is why we are placing the practice into special measures - so opening the way for the practice to receive support from NHS England among others.
“We know Dudley Partnerships for Health LLP has acknowledged the areas where action must be taken.
“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I am hopeful that the practice will do what is required for the sake of its patients, but if we find that the service remains inadequate, we will consider taking further action.”
For further information, please contact Regional Engagement Officer, Helen Gildersleeve on 0191 233 3379.
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- Last updated:
- 29 May 2017
Notes to editors
CQC has published a full report about Dudley Partnerships for Health LLP.
Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.
To get to the heart of people’s experiences of care, we always ask the following five questions of services.
- Are they safe?
- Are they effective?
- Are they caring?
- Are they responsive to people’s needs?
- Are they well-led?
For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).
Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.