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CQC places Ashfield Medical Centre into Special Measures

3 September 2015
Dr Shibopriyo Mukhopadhyay
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed a Nottinghamshire GP practice into special measures following an inspection by the Care Quality Commission.

The Care Quality Commission has found the quality of care at Ashfield Medical Centre in Sutton in Ashfield, Nottinghamshire, to be Inadequate following an inspection carried out in March 2015. A full report of the inspection has been published today.

Ashfield Medical Centre provides primary medical care services to approximately 3,320 patients in Sutton-in-Ashfield in North Nottinghamshire.

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Inspectors found the practice had a vision to deliver high quality care and promote good outcomes for its patients. However, data reviewed and patient feedback showed some aspects of service delivery such as assessment of patients’ needs and access to the service did not promote good outcomes for patients.

The report highlights a number of areas where improvements must be made including:

  • The practice must ensure recruitment arrangements include all necessary employment checks. Staff undertaking chaperone duties must have a satisfactory criminal records check in place or a risk assessment which clearly demonstrates why this is not necessary.
  • Robust systems must be put in place to regularly assess, monitor and mitigate the identified risks and quality of services provided to patients. This includes having regard to complaints, comments and views of patient experiences in respect of poor telephone access, the appointment system and staffing levels.
  • Audit cycles must be completed in order to demonstrate improvements made to patient outcomes.
  • The practice must ensure the infection prevention and control processes are strengthened to assure the provider that all staff have up to date training and guidance.

The provider must send CQC a report that says what action they are going to take to meet these essential standards.CQC is working closely to support the practice while it addresses the issues identified by the inspection.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is important that the people who are registered with Ashfield Medical Centre can rely on getting the high quality care which everyone is entitled to receive from their GP.

“There was a clear leadership structure and staff felt supported by management. However governance arrangements needed to be strengthened to ensure effective systems were in place to regularly assess and monitor the quality of services provided”

“We know that Ashfield Medical Centre has acknowledged the areas where action must be taken. We have found significant areas of concern, which is why we are placing the practice into special measures - so opening the way to support from NHS England among others.

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I am hopeful that the practice will do what is required for the sake of its patients, but if we find that the service remains inadequate, we will consider taking further action.”


For further information, please contact Jade Quittenton, Regional Engagement Officer on 0191 2333349. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report about Dr Shibopriyo Mukhopadhyay (Ashfield Medical Centre).

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.