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CQC inspectors publish reports on 32 dental practices in England

30 May 2017
  • Media

The Care Quality Commission published reports on the quality of care provided by 32 dental practices in England in the past week.

The practices that we have reported on are:

CQC’s new approach to inspecting dental services:

CQC’s approach to inspecting dental services uses specially trained dental inspectors, usually accompanied by specialist advisors who are qualified dentists or dental care professionals. Similarly, to the other health and social care sectors inspected by CQC, dental reports describe whether services provided are safe, effective, caring, responsive and well-led. Our inspections check that practices are meeting the fundamental standards and regulations that came into force on 1 April 2015.

CQC plans to inspect 10 per cent of England’s 10,000 dental practices. Unlike most sectors regulated by CQC, primary care dental services will not be given a rating.

Dr Janet Williamson, Deputy Chief Inspector of General Practice & Dentistry, said:

"We know that the quality of care provided by most dentists meets the fundamental standards required by law and, and that is reflected in the reports we have published so far.

"If we find that a dental practice is failing to meet the required standard - we will expect them to provide us with a full plan setting out how they will address the issue, and we will return to check that they have made the required improvements.

“However good the general picture, we are not complacent. In the first years of inspection, CQC did identify some examples of unacceptable standards of care. Our main priority must be to ensure that we protect the public from unsafe care by continuing to inspect against the regulations and taking action that encourages improvement.”


For further information, please contact Helen Gildersleeve, Regional Engagement Officer on 0191 2333379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
21 November 2017

Notes to editors

For primary care dental services, our approach to inspecting and regulating will assess whether or not a provider is meeting the new Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, which include the new fundamental standards.

The services that CQC select for inspection will include practices that present a risk or concern raised by the public or other stakeholders, alongside a random selection of practices, including many already providing high quality services for the public.

Our provider handbook for dental services, includes the key lines of enquiry used by inspectors on inspection.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.