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CQC inspectors place Surrey GP practice into special measures

7 April 2017
Dr Shada Parveen
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed The Maybury Surgery (Dr Shada Parveen) in Woking Surrey into Special Measures following an inspection by the Care Quality Commission in November 2016.

Inspectors rated the service as Inadequate for being safe, effective, caring and well-led, and Requires Improvement for being responsive to people’s needs.

A full report of this inspection has been published on our website

Ruth Rankine, CQC's Deputy Chief Inspector of General Practice South, said:

“The Maybury Surgery had a limited capacity to deliver the high quality care which everyone is entitled to receive from their GP practice."

“Patients were at risk of harm because systems currently in place were not embedded well enough to keep them safe. For example, recruitment checks on staff had not been undertaken prior to their employment."

“For this and other areas of concern  we are placing the practice into special measures - so opening the way for the practice to receive support from NHS England among others."

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. If we find that the service remains inadequate, we will consider taking further enforcement action.”

Key findings from inspectors included:

  • Clinical equipment had not been tested to ensure it was working properly.
  • There were out of date vaccines in the vaccination fridge and records of regular medicine and emergency equipment checks were not available.
  • Printer prescriptions were not locked away when not in use and there was no tracking of prescriptions within the practice.
  • Not all staff had received the appropriate training relevant to their role.
  • Patients were at risk of harm because systems and processes were not in place to keep them safe. For example appropriate recruitment checks on staff had not been undertaken prior to their employment and infection control audits and activities were inconsistent.
  • While there was evidence of some incident reporting, the recording, investigation, discussion and learning as a result was insufficient.


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

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Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.