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CQC inspectors place Staffordshire GP practice into special measures

18 December 2015
Dr Paul Unyolo
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed Dr Paul Unyolo (Talke Clinic) in Stoke-on-Trent, into special measures following an inspection by the Care Quality Commission.

A specialist team of inspectors rated the service, in High Street, Talke Pits, as Inadequate for being safe and well-led, as Requires Improvement for being effective and responsive, although it was rated Good for being caring. The practice has been given an overall rating of Inadequate.

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

The practice was inspected in September 2015 by an inspection team led by a CQC lead inspector accompanied by a GP and an expert by experience. A full report of this inspection has been published on this website.

This inspection was carried out to check whether the practice was meeting regulations and whether sufficient improvements had been made since CQC’s last inspection in February 2015.

In February inspectors found breaches in regulations relating to the safe, effective and well-led delivery of the service and it was rated as Requires Improvement overall. CQC received an action plan detailing how the provider intended to make improvements in order to achieve compliance but, while inspectors found improvements had been made when they returned in September, further breaches were identified.

Dr Paul Unyolo (Talke Clinic) must now:

  • Put systems in place to ensure children and vulnerable adults are protected from harm.
  • Undertake Disclosure and Barring Service (DBS) checks for all staff or, where these are not undertaken, make sure a risk assessment is in place.
  • Ensure there are systems in place for assessing and monitoring risks and the quality of the service being provided.
  • Put systems in place to ensure all clinicians are kept up to date with national guidance and guidelines.
  • Take action to address concerns with regard to infection prevention and control practices.

Janet Williamson, Deputy Chief Inspector of General Practice, said:

“Our inspectors were concerned that on their return, although some improvements had been made, there were further concerns. They found that patients and staff could be at risk of harm because appropriate systems and processes were not in place.

“In particular we found Dr Paul Unyolo (Talke Clinic) Inadequate for safety and for being well led. This is why we are placing the practice into special measures, so it can get the support it needs to ensure improvements are made.

“It is important that everyone who is registered with the surgery can rely on getting the safe, high quality care which they are entitled to receive from their GP.

“After a period of six months we will inspect again to check whether sufficient improvements have been made. If we find that the practice remains inadequate, we will consider taking further action.”


For further information, please contact Louise Grifferty, Regional Engagement Manager on 07717 422917. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61

Last updated:
29 May 2017

Notes to editors

CQC has published a full report about Dr Paul Unyolo (Talke Clinic).

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.