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CQC inspectors place Dorset GP practice into special measures

25 January 2017
The Lanehouse Surgery

England’s Chief Inspector of General Practice has placed The Lanehouse Surgery in Weymouth, Dorset into Special Measures following an inspection by the Care Quality Commission in October 2016.

Inspectors rated the service as Inadequate for being safe and well-led, Requires Improvement for effective and responsive to people’s needs, and Good for being caring.

A full report of this inspection has been published on this website.

Ruth Rankine, Deputy Chief Inspector of General Practice CQC’s South region said:

“The Lanehouse Surgery did not have a clear leadership structure in place to ensure that people were safe from harm and to ensure that people received high quality care, which everyone is entitled to receive from their GP practice.

“Patients were at risk of harm because systems currently in place were not embedded well enough to keep them safe. For example, recruitment checks were not fully documented and staff had not completed training appropriate for their roles.

“As a result of these and other areas of concern we are placing the practice into special measures, so  the practice can receive the support it needs to improve.

“We will continue to monitor this practice and  will inspect again in six months to check whether improvements have been made. If we find that the service remains inadequate, we will consider taking further enforcement action.”

Key findings of CQC’s inspection included:

  • Patients were at risk of harm because systems and processes were not in place to keep them safe in relation to patient safety alerts, significant events, and health and safety.
  • Staff did not always receive training that was necessary for their role such as for fire safety, basic life support, infection control, and the Mental Capacity Act 2005.
  • Not all staff had been provided with training on emergency procedures nor where emergency equipment was located.
  • The necessary employment checks were not in place for recruitment of staff.

Not all risk assessments and required actions were undertaken for all aspects of health and safety, such as legionella, fire, gas, and electrical safety.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April 2015, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.