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CQC inspectors highlight outstanding and good care as reports are published on 34 more GP practices
This week, CQC has published a further 34 reports on the quality of care provided by GP practices that have been inspected by specialist teams of inspectors.
The Chief Inspector of General Practice has found another 26 GP practices to be Good, one to be Outstanding, four to require improvement and two to be inadequate following recent inspections by the Care Quality Commission.
Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led. 88 GP practices have been rated as Outstanding so far.
Professor Steve Field, Chief Inspector of General Practice, said:
“After more than 2,000 inspections we now have the evidence that the vast majority of England's GP practices are providing a service which is safe, effective, caring, responsive and well led. We have also found so many practices going far beyond the call of duty to care for patients to provide an outstanding service to their patients.
"But, unfortunately, there are still areas of practice that are inadequate and unacceptable. Patients have a right to expect high quality care from every GP practice. Where improvement is required we expect the practice to take the necessary steps to address the issues and we will re-inspect at a later date to check that those improvements have been made.
"Practices rated Inadequate that are put into Special Measures are offered additional support by NHS England which is working with the RCGP to help the practice get back on track. We have already seen the benefits of this approach when we re-inspect."
Full reports on all 34 inspections are available on this website
GP Practices listed by CCG area and rating:
- Compass House Medical Centres, Torbay and South Devon: Outstanding
- Abbeyview Surgery, Lincolnshire South : Good
- Bankfield Surgery, Calderdale CCG: Good
- Burnside Surgery, Bolton : Good
- Charter Medical Centre, Brighton and Hove CCG: Good
- Claremont Medical Practice, Torbay and South Devon: Good
- Dr Geetha Ramachandran & Dr Prasanna Balakrishnan, South Tees: Good
- Dr K P Patel’s Practice, NHS Hillingdon: Good
- ** Dr Syed Masroor Imam, Newcastle Gateshead CCG: Good
- Drs DP Diggle & RE Phillips, Wakefield CCG: Good
- Farnham Dene Medical Practice, NHS North East Hampshire and Farnham CCG: Good
- Haresfield House Surgery, South Worcestershire: Good
- Herne Hill Group Practice, NHS Lambeth CCG : Good
- Melrose Medical Centre Limited, Hartlepool and Stockton on Tees: Good
- Norton Medical Centre, South Tees: Good
- Oak Tree Partnership, NHS Oxfordshire CCG: Good
- Oaks Place Surgery, Halton: Good
- Okehampton Medical Practice, NEW Devon: Good
- Old Mill Surgery, NHS Warwickshire North CCG: Good
- Orchid House Surgery, Dorset CCG: Good
- Ormskirk House Surgery, St Helens CCG: Good
- Scarsdale Medical Centre, Brent: Good
- Seymour House Surgery - Hudson, Richmond CCG: Good
- The Abbotsbury Practice, NHS Hillingdon: Good
- The Armada Family Practice, NHS Bristol CCG: Good
- The Kings Family Practice, NHS Medway CCG: Good
- The Summerhill Surgery, Dudley CCG: Good
- Clay Cross Medical Centre, NHS Hardwick : Requires improvement
- Dr Ebenezer Timeyin, Bexley: Requires improvement
- ** Dr Emil Shehadeh, NHS Thurrock CCG: Requires improvement
- Dr Spencer and Partners, NHS Nene CCG: Requires improvement
- The Clarence Medical Centre, Brent: Inadequate
- The Practice Hangleton Manor, NHS Brighton and Hove CCG: Inadequate
- Dr Iain Hotchkies, South Manchester: Focused inspection *
For further information, please contact Helen Gildersleeve, Regional Engagement Manager on 0191 2333379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.
- Last updated:
- 29 May 2017
Notes to editors
Please note that we issue separate press releases on the practices rated Outstanding and Inadequate.
*Focused inspections are smaller in scale than comprehensive inspections, although they follow a similar process. These are carried out to check on specific areas we are concerned about, which might have been raised during a comprehensive inspection or through our monitoring work.
** Dr Syed Masroor Imam was previously rated Inadequate and placed into special measures. Inspectors found the necessary improvements had been made during the latest inspection, resulting in a new rating of Good. Dr Emil Shehadeh was previously rated Inadequate and placed into special measures. Inspectors found some improvements had been during the latest inspection, resulting in a new rating of Requires Improvement.
GP practices will receive a rating following an inspection by specialist teams including GPs and practice nurses and experts by experience (people with personal experience of using or caring for someone who uses the type of services we are inspecting).
To get to the heart of people’s experiences of care, we always ask the following five questions of services.
- Are they safe?
- Are they effective?
- Are they caring?
- Are they responsive to people’s needs?
- Are they well-led?
For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).
Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.
In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at www.cqc.org.uk/outstandingprimarycare, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to. This was followed by an online toolkit, at www.cqc.org.uk/inadequategpexamples, featuring examples of inadequate practice as part of a comprehensive set of guidance to support practices in preparing for inspection.