The Care Quality Commission (CQC) has found the quality of care provided by Dr McManners and Partners to be Outstanding following an inspection in July this year.
This is a real achievement by the practice and a fantastic resource for the people of Whitley Bay, North Tyneside to have on their doorstep.
Under CQC’s programme of inspections, all of England’s GP practices are being given a rating in five key areas, are they; safe, effective, caring, responsive and well led. The services provided by Dr McManners and Partners have been rated as Outstanding overall.
A full report of the inspection has been published.
Dr Janet Williamson, Deputy Chief Inspector of General Practice said:
"It is clear Dr McManners and Partners is providing a caring and responsive service which is a real asset to the people living in this part of North Tyneside. To get rated as Outstanding is a real achievement.
“We were particularly impressed with the strong relationships between staff and patients. Each GP had an individual list of patients, which allowed them to get to know patients well, and work with them to achieve their goals. We could see that these relationships were highly valued by both staff and patients.
“We were also impressed with the consistently good feedback we received from patients who said they felt very well cared for.
“This is a great example of what outstanding care looks like.”
Inspectors received consistently positive feedback from patients about the service and this was reflected in evidence from The National GP Patient Survey published in January 2016. The practice was well above average for their satisfaction scores on consultations with doctors and nurses. In relation to patients being able to see their preferred GP, the practice’s score in that category was the highest in the clinical commissioning group (CCG) area and was the seventh highest nationally (from a total of over 7,300 practices).
When a patient wasn’t happy with their care, information on how to complain was available and easy to understand. Inspectors saw that the practice proactively sought this feedback from staff and patients, which they also acted on.
Professor Steve Field, Chief Inspector of General Practice said:
“The GPs and staff at Dr McManners and Partners have demonstrated a real commitment to their patients and I am delighted to highlight the exceptional service they are providing.”
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For further information please contact CQC Regional Communications Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966.
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We were particularly impressed with the strong relationships between staff and patients.
Dr Janet Williamson, Deputy Chief Inspector of General Practice