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CQC inspectors find Whitley Bay GP surgery to be Outstanding in the services provided to the local population

19 August 2016
Dr McManners and Partners
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Dr McManners and Partners to be Outstanding following an inspection in July this year.

This is a real achievement by the practice and a fantastic resource for the people of Whitley Bay, North Tyneside to have on their doorstep.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating in five key areas, are they; safe, effective, caring, responsive and well led. The services provided by Dr McManners and Partners have been rated as Outstanding overall.

A full report of the inspection has been published.

Dr Janet Williamson, Deputy Chief Inspector of General Practice said:

"It is clear Dr McManners and Partners is providing a caring and responsive service which is a real asset to the people living in this part of North Tyneside. To get rated as Outstanding is a real achievement.

“We were particularly impressed with the strong relationships between staff and patients. Each GP had an individual list of patients, which allowed them to get to know patients well, and work with them to achieve their goals. We could see that these relationships were highly valued by both staff and patients.

“We were also impressed with the consistently good feedback we received from patients who said they felt very well cared for.

“This is a great example of what outstanding care looks like.”

Inspectors received consistently positive feedback from patients about the service and this was reflected in evidence from The National GP Patient Survey published in January 2016. The practice was well above average for their satisfaction scores on consultations with doctors and nurses. In relation to patients being able to see their preferred GP, the practice’s score in that category was the highest in the clinical commissioning group (CCG) area and was the seventh highest nationally (from a total of over 7,300 practices).

When a patient wasn’t happy with their care, information on how to complain was available and easy to understand. Inspectors saw that the practice proactively sought this feedback from staff and patients, which they also acted on.

Professor Steve Field, Chief Inspector of General Practice said:

“The GPs and staff at Dr McManners and Partners have demonstrated a real commitment to their patients and I am delighted to highlight the exceptional service they are providing.”


For further information please contact CQC Regional Communications Officer Kerri James by email or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Dr McManners and Partners.

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.