You are here

CQC inspectors find Redburn Park Medical Centre in North Shields to be Outstanding

9 July 2015
Redburn Park Medical Centre
  • Media

The Care Quality Commission has found the quality of care provided by Redburn Park Medical Centre in North Shields, Tyne and Wear to be Outstanding following an inspection in March 2015.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The inspection team, which included a GP and a practice manager as specialist advisors, rated the services provided by the Redburn Park Medical Centre as Outstanding for older patients, people with long term conditions, families, children and young people, people of working age, people whose circumstances may make them vulnerable and patients experiencing poor mental health.

A full report of the inspection has been published today.

The surgery on Station Road in Percy Main provides services to approximately 5,000 patients.

The report highlights a number of areas of outstanding practice, including:

  • To help address concerns about high rates of pregnancy in young people locally, the practice provided specific training for staff and ensured they had accessible services available for this group of patients, including access to a dedicated midwife, who could offer support.
  • The practice was committed to the care of patients experiencing dementia. They had identified 100% of patients with dementia on their patient list against a CCG target of 66.7%. The practice used their computer systems to identify any patients who may be missing from the register and who might need support, for example, patients with memory loss, in order to help improve care and support to this group of people
  • The practice provided a practical approach to understanding the needs of those experiencing poor mental health. They had the highest prevalence of those experiencing severe mental health problems in the CCG area; but had been able to perform reviews for 98.1% of those patients against a national and CCG average of 75%.
  • The practice provided close monitoring for patients with mental health difficulties who had failed to attend secondary care appointments following discharge. Working in conjunction with the community matron this helped to ensure appropriate support was provided to patients once out of hospital.

Sue McMillan, Deputy Chief Inspector of General Practice in the North, said:

“It is clear Redburn Park Medical Centre is providing an effective, responsive and well led service which is a real asset to the people living in this part of the North East.

“Feedback from patients was excellent and staff made every effort to fully involve in their care and decisions about their treatment.

“We found that the practice displayed an excellent understanding of the differing needs of their patients and staff demonstrated a commitment to help and support them.

“The practice had a clear vision which put quality and safety as its top priority and high standards were promoted and owned by all practice staff.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”


For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Redburn Park Medical Centre.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.  Further information on the requirement for providers to prominently display their CQC ratings.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?


For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.