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CQC inspectors find Pendleside Medical Practice in Lancashire to be Outstanding

3 March 2016
Pendleside Medical Practice
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by Pendleside Medical Practice in Clitheroe, Lancashire, to be Outstanding following an inspection in January 2016.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The inspection team was led by a CQC lead inspector and included a GP, a member of the public with practice management experience and a CQC Pharmacist Inspector as specialist advisors, which rated the services provided by the Pendleside Medical Practice as Outstanding overall and Outstanding for providing services to the local population groups.

A full report of the inspection has been published today.

The surgery, operating at Clitheroe Health Centre on Railway View Avenue in Clitheroe, serves approximately 9,850 patients.

People told inspectors that felt they were treated with dignity and respect by the practice staff and feedback about the service was consistently positive. The practice was proactive in gathering patient’s views on their care, and where improvements could be made the practice implemented changes to better improve patient outcomes. The practice worked closely with other GP’s and healthcare professionals to share best practice and help develop a consistent standard of healthcare in the local community, and practice staff were supported to identify and review patient healthcare conditions that were not routinely monitored – as a result patients were offered comprehensive care and treatment.

Sue McMillan, Deputy Chief Inspector of General Practice in the North, said:

"We found that Pendleside Medical Practice is providing an outstanding service for the people in this part of Lancashire.

“We were particularly impressed with the practice’s joint working with other GP’s and healthcare professionals – to develop a consistently high standard of care in the local community. As well as the commitment of all staff to continuously seek improved outcomes for local people.

“The practice was clearly well thought of by its patients. We found Pendleside Medical Practice was performing highly in patient surveys about the care and treatment it provided, and people we spoke to said they were treated with respect, dignity and compassion.

“This is a great example of what outstanding care looks like.”


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519 or 07881656012.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Pendleside Medical Practice.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.  Further information on the requirement for providers to prominently display their CQC ratings.

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.