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CQC inspectors find Leeds GP surgery to be Outstanding in the services provided to the local population

26 January 2017
Laurel Bank Surgery
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has found the quality of services provided by Laurel Bank Surgery, Leeds to be Outstanding following an inspection by the Care Quality Commission in November 2016.

Under CQC’s programme of inspections, all of England’s GP practices are given a rating in five key areas; are they; safe, effective, caring, responsive and well led.

A full report of the inspection has been published.

Alison Holbourn, Deputy Chief Inspector of General Practice said:

"It is clear that Laurel Bank Surgery is providing a caring, responsive and well-led service which is an asset to people living in this part of Leeds. To get rated as Outstanding is a real achievement.

“We found a well-run practice that was constantly learning, and striving to improve the services they provided to their patients.

It was very impressive to see the innovation at the practice, which was leading to better results for patients. They worked closely with other local healthcare partners, sharing best practice and taking part in initiatives designed to improve care across this part of Leeds.

“This was reflected in what people told us and the feedback that the surgery received. This was a practice that listened to its patients and more importantly, made changes to the way it delivered services as a consequence of this feedback.

“This is a great example of what outstanding care looks like.”

Professor Steve Field, Chief Inspector of General Practice said:

“All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found this practice to be Outstanding.”

Inspectors found several areas of good practice:

  • Feedback from patients regarding access to services and care provided was consistently high and above local and national averages. For example, 100% of patients, who responded to the national GP Patient Survey published in July 2016, said the last GP they saw was good at listening to them compared to a Clinical Commissioning Group average of 91% and a national average of 89%.
  • The practice co-operated with other bodies which required GP practice input. For example, they had worked with the Department of Work and Pensions to develop and trial new online systems to support terminally ill patients accessing appropriate benefits in a timely way.
  • The practice provided services for residents of a local bail hostel for recently released ex-offenders. The practice had to cope with a rapid turnover of patients from the hostel, many of whose residents had pre-existing or developing health conditions.
  • The practice delivered care to specific vulnerable groups which included those with a learning disability.
  • The practice had a strong commitment to training and told inspectors that training formed a key part of the culture of the organisation and that this ensured the delivery of knowledgeable, informed and effective patient care.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.