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CQC inspectors find Cliffe Avenue Surgery to be Outstanding in the services provided to the local population

Published:
5 May 2016
Service:
Cliffe Avenue Surgery
Categories:
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Cliffe Avenue Surgery in Baildon, Bradford, to be Outstanding following an inspection in March 2016.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The inspection team was led by the CQC and supported by specialist advisors including a GP and person with practice management experience. The services provided by Cliffe Avenue Surgery have been rated as Outstanding overall.

A full report of the inspection has been published.

Some of our findings from the inspection included:

  • Staff understood their responsibilities to report incidents, and also to learn from them.
  • Consistently positive feedback from patients, and also acting on patient feedback to improve services.
  • Worked closely with partner organisations and the local community to plan services in a way that best met the needs of patients.
  • The practice received the Bradford Healthy Hearts award 2016. This involves working closely with hospital consultants and other health professionals, on the prevention, diagnosis and management of cardiovascular disease

Sue McMillan, Deputy Chief Inspector of General Practice in the North, said:

“It is clear Cliffe Avenue Surgery in Baildon is providing an effective, responsive and well-led service which is a real asset to the people living in this part of Bradford. To get rated as Outstanding is a real achievement.

“The staff were working hard to continually improve the quality of its service and provide people with consistently high quality care and treatment.

“The practice was clearly well thought of by its patients with 100% of patients surveyed in February saying they would recommend the service to friends and family. It was also impressive to see commitment by the team to the prevention, diagnosis and management of cardiovascular disease in the community.

“This is a great example of what outstanding care looks like.”

Ends

For further information please contact CQC Regional Communications Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 0191 233 3324 or 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report on Cliffe Avenue Surgery.
 

Cliffe Avenue Surgery is part of a federation of practices, Trust Primary Care Ltd, which also runs Windhill Green Medical Centre, which has also been given an Outstanding rating after an inspection on the same day.


Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.