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CQC inspectors find 60 GP practices to be Good or Outstanding

22 January 2015
  • Media

The Care Quality Commission has published a further 75 reports on the quality of care provided by GP practices that have been inspected under its new approach.

Following recent inspections by specialist teams, three of the practices have been rated as Outstanding, 57 have been rated as Good, 10 have been rated Requires Improvement and five have been rated Inadequate.

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.Full reports on all 75 inspections are available on this website.

The three practices which have been rated as Outstanding are:

Professor Nigel Sparrow OBE, CQC's Senior National GP Advisor said:

“We know that the vast majority of England's GPs are providing a service which is safe, effective, caring, responsive and well led.  If that is what we find on inspection - we give it a rating of Good, and I congratulate the GPs and staff in these practices.

“Patients should be able to expect high quality and consistent care from every GP practice. Where we have required improvement, we will expect the practice to take the necessary steps to address the issue, and we will return at a later date to check that those improvements have been made."

Three of the five practices which have been rated Inadequate have been placed into special measures. All have been offered a package of support by NHS England to help them improve. The other two practices have been told they will be put into special measures if they fail to improve.

Professor Steve Field, Chief Inspector of General Practice introduced 'special measures' to ensure that poorly-performing GP practices are not allowed to continue to provide inadequate care to patients.

CQC has been working with NHS England and the Royal College of General Practitioners to develop a pilot programme of intensive support to practices that are placed in special measures. If those practices still fail to make progress, their registration will be cancelled.

Since the inspections NHS England have been working closely with local clinical commissioning groups, the providers, and the Care Quality Commission to ensure that services to patients are safe and effective.

Professor Steve Field, Chief Inspector of General Practice, said:

“So far we have published ratings on 143 practices – of which the vast majority have been Good or Outstanding. It is disappointing that we have found any to be Inadequate, but it is important that those practices are offered help at the earliest opportunity to improve.

“In each case, we have found significant areas of concern.  Patients should be able to expect high quality and consistent care from their GP which is why I have put the three practices into special measures. The other two practices have already begun to show signs of improvement but we will monitor their progress closely, returning to inspect in the near future.

“We will only cancel the registration of a GP practice if we think it is absolutely necessary – and in any case our priority will be to help the practice improve, if that is appropriate.   In these situations we will work closely with NHS England who will ensure that people registered at that practice continue to have access to safe and high quality general practice.”

Dr Mike Bewick, Deputy Medical Director, NHS England, said:

“General practice is the bedrock of the NHS and it’s pleasing that the majority of practices inspected are rated good, with some rated outstanding. These inspections are about ensuring that every patient, anywhere across the country, receives consistently high quality services by identifying issues so improvements can be made. And for those in special measures that need extra support, we are working with the GPs, Local Medical Committees and CCGs to help turn the affected practices around, including the offer of additional support from the RCGP.”

Patients registered with the practices being placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. These practices will not close.

The three practices which have been placed into special measures are:

The two practices which have been told they will be put into special measures if they fail to improve are:

  • Dr Sunil Srivastava, Richmond Medical Centre, Upper Accommodation Road, Leeds.  The service was rated Inadequate for being safe, effective, responsive and  well-led, and required improvement to be caring.
  • Widdrington Medical Practitioners, Grange Road, Widdrington, Northumberland.   The service was rated Inadequate for being safe and well-led, and Good for being caring, responsive and effective.


For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 07789 876508. For general enquiries, call 03000 61 61 61.

Last updated:
30 May 2017

Notes to editors

The full list of inspection reports published today under CQC’s new approach is below. The list includes CCG areas and overall ratings for each practice, plus links to the separate press releases on the practices rated Outstanding and Inadequate.

  • Radbrook Green Surgery, Shropshire: Outstanding
  • St Thomas Medical Group, Devon: Outstanding
  • Dr P J P Holden and Partners, North Derbyshire: Outstanding
  • Dr Lakshmanan Sumathy Nambisan, Walsall: Good
  • Gorleston Medical Centre Central, Great Yarmouth and Waveney: Good
  • Dr D Colvin and Dr O B Isinkaye, Harlow : Good
  • Hartshill Medical Centre, Stoke-on-Trent: Good
  • Greyfriars Health Centre, Great Yarmouth and Waveney: Good
  • Cantilupe Surgery, Herefordshire: Good
  • Westfield Surgery, Herefordshire: Good
  • Chilvers and McCrea Limited/The Practice Osler House, West Essex: Good
  • The Eden Surgeries, West Essex: Good
  • Hillview Medical Centre, Redditch and Bromsgrove: Good
  • Lingsbrook GP Practice, Nene: Good
  • Dr MP Vallis and Partners, Great Yarmouth and Waveney: Good
  • Dr William Henry Andrew Walker, Great Yarmouth and Waveney: Good
  • Dr Javier Oscar Salerno, Croydon: Good
  • Richford Gate Medical Centre, Hammersmith and Fulham: Good
  • Innovision Healthcare Limited, Brent: Good
  • Dr Upender Sobti, Brent: Good
  • The Acorn Group Practice - Jackson, Richmond: Good
  • Lambeth Walk Group Practice, Lambeth: Good
  • Drs Hegde and Jude's Practice, Liverpool: Good
  • Kirkdale, Liverpool: Good
  • Belgrave Surgery, Scarborough: Good
  • Caldbeck Surgery, Cumbria: Good
  • Dearden Avenue, Salford: Good
  • Dr Krishna Khatri, Wigan: Good
  • Bootle Village Surgery, Sefton: Good
  • Dr Munro and Partners, Wigan : Good
  • Rosebank Surgery, Lancashire North: Good
  • Owen Road, Lancashire North: Good
  • Primrose Surgery, Bradford City: Good
  • Gibson Lane Practice, Leeds South and East: Good
  • Primary Care Out of Hours (GUM site), Blackburn with Darwen: Good
  • The Thornton Medical Practice, Fylde and Wyre: Good
  • Clifton Medical Practice, Fylde and Wyre: Good
  • Dr S Ahmed and Dr Duffy, Blackburn with Darwen: Good
  • Appleby Medical Practice, Cumbria: Good
  • Park Street Surgery, South Sefton: Good
  • Glovers Lane Surgery, South Sefton: Good
  • Shanti Medical Centre, Bolton: Good
  • Dr C R Dean and Dr M Jamieson, Northumberland: Good
  • Branch End Surgery, Northumberland: Good
  • Colton Mill Medical Centre, Leeds South and East: Good
  • Belford Medical Practice, Northumberland: Good
  • The Ferns Medical Practice, North East Hampshire and Farnham: Good
  • Drs Bloomer, Devlin and Baxter, Devon: Good
  • Wonersh Surgery, Guildford and Waverley: Good
  • The Wooda Surgery, Devon: Good
  • Sparcells Surgery, Swindon: Good
  • Watercress Medical, West Hampshire: Good
  • Princes Garden Surgery, North East Hants: Good
  • Magnolia House, Bracknell and Ascot: Good
  • Western Elms Surgery, North and West Reading: Good
  • Priory Road Medical Centre, Wiltshire: Good
  • Giffard Drive Surgery, NE Hampshire and Farnham: Good
  • Dartford East Health Centre, Dartford, Gravesham and Swanley: Good
  • Fremington Medical Centre, New Devon: Good
  • Dronfield Medical Practice, North Derbyshire: Good
  • Beacon Medical Practice, Lincolnshire East: Requires Improvement
  • Cutlers Hill Surgery, Great Yarmouth and Waveney: Requires Improvement
  • Cassidy Medical Centre, Hammersmith and Fulham: Requires Improvement
  • Dr R Anderson and Dr R Ahmed, Salford: Requires Improvement
  • Brear Wimbourne and Fleet, Lancashire North: Requires Improvement
  • Great Homer Street Medical Centre, Liverpool: Requires Improvement
  • Dr Ninan and Partners, Wigan: Requires Improvement
  • Peppard Road Surgery, North and West Reading: Requires Improvement
  • Sandhurst Group Practice,(Yorktown Road), Bracknell and Ascot: Requires Improvement
  • Sandhurst Group Practice (Cambridge Road, Owlsmoor), Bracknell and Ascot: Requires Improvement
  • Dr Srinivas Dharmana, Liverpool: Inadequate
  • Dr Michael Florin, Trafford: Inadequate
  • Priory Avenue Surgery, North and West Reading: Inadequate
  • Dr Sunil Srivastava (Richmond Medical Centre), Leeds South and East: Inadequate
  • Widdrington Medical Practitioners, Northumberland: Inadequate

Under CQC’s new programme of inspections all of England’s GP practices are being inspected and given a rating. So far CQC has published ratings on 143 GP practices, or less than 2 per cent of the 7,600 general practices which are registered.

Last week, CQC published proposals to place all GP practices that are found to be Inadequate into special measures.  This would supercede CQC’s original approach which would have allowed some Inadequate practices six months to improve before they were put into special measures.  We are seeking feedback on these plans before finalising our approach for April 2015.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups:  Older people,  People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable,  People experiencing poor mental health (including people with dementia).

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.