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CQC highlight Good and Outstanding Care provided by GP practices

25 February 2016
  • Media,
  • GP and GP out-of-hours services

This week, the Care Quality Commission has published a further 68 reports on the quality of care provided by GP practices that have been inspected by specialist teams of inspectors.

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The Chief Inspector of General Practice has found another 65 GP practices to be Good and three to be Outstanding following recent inspections by the Care Quality Commission. One practice, Orchard Surgery in Slough, has been taken out of special measures following improvements in the quality of its services.

The total number of practices rated Outstanding is now 118.

Professor Steve Field, Chief Inspector of General Practice, said:

“After more than 3,000 inspections we have found that most care is good – with over 100 practices now rated Outstanding. That means that over 1 million patients in England currently receive care from practices which we have rated Outstanding. What’s enormously encouraging is that our inspections are driving improvement – 90% of practices that we have re-inspected have improved since last October. Through their hard work and dedication, practices are making positive changes to the care they deliver.

“There is still too much poor care. Since we began inspecting GP practices in October 2014 we have found over 100 practices to be Inadequate. While this is a minority, this still amounts to over half a million patients in England who were not receiving the basic standards of care that they should be able to expect from their GP practice. I am glad to say that we have increasingly found that most practices that are placed in special measures use the support that is on offer to meet those standards.”

Full reports on all 68 inspections are available on this website.


For further information, please contact Helen Gildersleeve, Regional Engagement Officer on 0191 2333379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61

Last updated:
29 May 2017

Notes to editors

We issue separate press releases on the services rated Outstanding.

** The Orchard Surgery was previously rated Inadequate: on its last inspection we found that it had made sufficient improvements to come out of special measures.

GP practices will receive a rating following an inspection by specialist teams including GPs, practice nurses, practice managers and experts by experience (people with personal experience of using or caring for someone who uses the type of services we are inspecting). To get to the heart of people’s experiences of care, we always ask the following five questions of services:

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, working age people (including those recently retired and students),people whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The tool intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to. You can find the online toolkit for GPs at This was followed by an online toolkit, featuring examples of inadequate practice as part of a comprehensive set of guidance to support practices in preparing for inspection-

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.