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CQC fines St Helens care home

10 April 2015
  • Media

CQC fines St Helens care home provider £4,000 for failure to meet National Standards

A care provider who has repeatedly failed to comply with national standards relating to the care and welfare of people living at Broadoak Manor Nursing Home, has been issued with a fine totalling £4,000 by the Care Quality Commission (CQC).

CQC issued a fixed penalty notice to Bupa Care Homes (CFHCare) Limited following a series of inspections at Broadoak Manor Nursing Home, Mulcrow Close, Parr, in St Helens.

Following an inspection of the home in April 2014, a warning notice was issued to the provider requiring improvements in relation to the planning and delivery of care.

When inspectors returned unannounced in August 2014, they found that people were still at risk as a result of the provider’s failure to appropriately plan and deliver care and treatment that met people’s needs. Subsequently CQC issued a fixed penalty notice, which the provider has now paid.

The reports from CQC’s inspections in April and July 2014 have been published on the CQC website at

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North said:

“It is the provider’s legal duty to ensure that care and treatment is planned and delivered in a way that ensures people's safety and welfare.

"It is a matter of concern that people using services were not receiving the level of care they deserved and that action was not taken when these issues were first raised.

“The decision to fine this provider sends a clear message that we will not tolerate poor care and will act when concerns are identified to ensure the safety of people who use care services.

“A further inspection in December 2014 found that Bupa Care Homes (CFHCare) Limited has now taken action to address our concerns and the fine has been paid in full.

“We will continue to monitor the home to ensure that people living at the home receive care which is safe, effective, compassionate and of a high quality”


For further information please contact David Fryer, Regional Engagement Manager North, 07901 514220 or CQC press office can be contacted on 0207 448 9401 or out of hours on 07789 876508.

Last updated:
29 May 2017

Notes to editors


You can find reports on this provider at:


CQC has issued a fixed penalty notice to Bupa Care Homes (CFHCare) Limited, for their failure to meet:

  • Regulation 9 Health and Social Care Act (Regulated Activities) Regulations 2010, Care and welfare of people who use services

Under the Health and Social Care Act 2008, CQC can serve a penalty notice when a registered person has failed to comply with the Act, and we consider that swiftly achieving compliance without beginning proceedings is a realistic alternative to prosecution. 


Any fixed penalty paid to CQC must be repaid by CQC to the Secretary of State. The legal requirements and associated fines are set out in: 


CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes. 


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the upcoming requirement for providers to prominently display their CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.