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CQC fines Humbersidecare home provider for failure to meet national regulations

20 October 2015
Westerlands Care Village
Prime Life Limited
  • Media

A care provider that has failed to comply with national regulations, relating to the requirement to display its CQC performance rating, has been issued with a fine of £100 by the Care Quality Commission (CQC).

CQC has issued a fixed penalty notice to Prime Life Limited following their failure to comply with Regulation 20A of the Health and Social Care Act (2008) (Regulated Activities) Regulations 2014, which requires registered providers to display their CQC rating at their premises and on their websites.

CQC inspected Westerlands Nursing Home, on Main Street, in Elloughton, in April 2015. The quality of services provided at the home by owners Prime Life Limited was rated as Requires Improvement. In September 2015, CQC became aware that Prime Life Limited was not displaying this rating on their company website.

In light of this failure to meet the legally required regulations, CQC has issued a fixed penalty notice of £100, which the provider has accepted and paid in full.

The report from CQC’s inspections of the home in April 2015 has been published on the CQC website.

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North, said:

“The public have a right to know about the performance of the health and care services that they use. CQC ratings are an important source of information to support people’s choice of service and providers have a responsibility to allow transparency for members of the public about the quality of local services.

“Our decision to fine this provider sends a clear and public message that failure to adequately display performance ratings following a CQC inspection will not be tolerated.”


For further information please contact Kirstin Hannaford, CQC Regional Engagement Manager, on 0191 233 3629. For media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

We have published reports on Westerlands Nursing Home and Prime Life Limited.

CQC has issued a fixed penalty notices to Prime Life Limited, for their failure to meet:

Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 20A: Requirement as to display of performance assessments

Under the Health and Social Care Act 2008, CQC can serve a penalty notice when a registered person has failed to comply with the Act, and we consider that swiftly achieving compliance without beginning proceedings is a realistic alternative to prosecution.

Any fixed penalty paid to CQC must be repaid by CQC to the Secretary of State. The legal requirements and associated fines are set out in our enforcement policy.

CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.