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CQC fines Epsom care home £4,000 for failure to employ a registered manager

28 April 2017
Epsom Lodge
  • Media,
  • Care homes without nursing

A care home provider which failed persistently to comply with national standards regarding the employment of a registered manager has been fined £4,000 by the Care Quality Commission. 

CQC issued the fixed penalty notice to Epsom Lodge Care Homes Limited after inspectors found that a registered manager was not employed - which is a legal obligation.

Inspections took place on the 8 April 2016 and the 19 September 2016 and the reports record that there was no registered manager in place.

CQC inspectors found that the home in Burgh Heath Road, Epsom, Surrey, had failed to have a registered manager from January 2016 until March 2017. 

Epsom Lodge had told CQC that a manager had been employed since 1 February 2016 - although the manager’s application to register had been rejected because there were gaps in the information needed. 

Subsequently CQC issued a fixed penalty notice, which the provider has accepted and paid. 

Debbie Ivanova, CQC's Deputy Chief Inspector of Adult Social Care for London and the South, said:

“It is a provider’s legal duty to ensure that it has an appropriate registered manager in place for good reason."

“It was a matter of concern that between January 2016 and March 2017 Epsom Lodge did not have a registered manager, in line with legal requirements."

“We will keep Epsom Lodge under review to ensure that standards are sustained.  We will not hesitate to take further action if necessary to ensure residents receive the service they are entitled to expect.”


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.