CQC fine two unregistered providers £4000 each for providing services

Published: 20 September 2019 Page last updated: 2 October 2019

Two companies that provided personal care services even though they were not registered with the Care Quality Commission as required by law, have been fined £4,000.

CQC has issued fixed penalty notices to Helping Hands Care Services LLP and TD Homecare Services Limited, both on  Avenue Road in Freshwater, Isle of Wight after admitted providing care services while they were unregistered. Helping Hands Care Services LLP from 5 November 2016 to 23 October 2017 and TD Homecare Service Limited from 18 July 2018 to 17 May 2019 

It is an offence under the Health and Social Care Act 2008 to carry out a regulated activity – in this case, providing personal care - without being registered with CQC.

Joyce Frederick, Deputy Chief Inspector of Registration, said:

"The law requires all care agencies to register with the Care Quality Commission. This then ensures that all registered providers are then subject to a system of monitoring and ongoing inspection to make sure that standards are being maintained.

"Providers of personal care services deal with people whose circumstances can make them vulnerable, and who may not be able to report abuse or poor care. We do not hesitate to take further action to protect people from providers who ignore the requirements of the law."


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About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.