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CQC continues to take action against websites selling prescription medicines

Published:
6 April 2017
Categories:
  • Media,
  • Remote clinical advice

The Care Quality Commission (CQC) has taken further action to protect people in England who are using websites to obtain prescription medicines.

The quality regulator has published inspection reports on four more providers, which detail examples of people being put at risk of harm, with insufficient checks on their identity, poor recording of their medical history and clarification of their symptoms, inappropriate medicines being prescribed, and lack of communication with the patient’s GP.

CQC has used its urgent enforcement powers to suspend the registration of one of these providers, imposed conditions on two of them, and instructed the fourth to improve its practice.

  • Doctor Matt Ltd (www.theonlinesurgery.co.uk) was found to be issuing prescriptions after taking as little as 17 seconds to review patient questionnaires. Also a patient was found to have been prescribed an asthma inhaler with no GP assessment to confirm asthma as their condition. CQC has suspended the registration of this service until the end of June.
  • Frosts Pharmacy Ltd (www.oxfordonlinepharmacy.co.uk) was found to be prescribing large quantities of asthma inhalers that were not in line with recognised best practice and without appropriate review, putting patients at risk of life-threatening exacerbation. CQC has issued the provider with warning notices.
  • White Pharmacy Ltd (www.whitepharmacy.co.uk) was prescribing a high volume of opioid-based medicines with no system in place to confirm patients’ medical or prescribing histories. CQC has placed conditions on the provider to restrict its prescribing of these medicines.
  • i-GP Ltd (www.i-gp.uk) was issued requirement notices instructing it to make improvements in a number of areas, including around ensuring it has a robust system in place to verify the identity of its patients.

In a number of cases, providers took action immediately after the inspection to address some concerns. CQC will check the impact of these changes when we return to re-inspect.

Last month, CQC – alongside the General Medical Council (GMC), the General Pharmaceutical Council, and the Medicines and Healthcare products Regulatory Agency – reminded those running these websites that they must care for people in a safe and effective way, which includes following professional guidelines like any other provider. At the same time, CQC warned the public to act with caution when considering using these websites.

This came as CQC published the first two inspection reports on web-based primary care – HR Healthcare Ltd and MD Direct – which highlighted similar concerns. CQC suspended the registration of HR Healthcare Ltd and MD Direct voluntarily cancelled its registration following CQC’s inspection, meaning that neither provider is providing care in England currently.

Professor Steve Field, Chief Inspector of General Practice at the Care Quality Commission, said: “It is understandable that people want convenient access to advice and medicines, but it is important that providers do not compromise on patient safety. We expect the same standards of quality and safety to be met as we would see in more traditional GP settings – this is exactly what people deserve.

“Online companies, and the people working for them, have a duty to protect the people seeking their support. They must follow relevant guidance and best practice to make sure that they know who they are communicating with, how medicines fit in with their medical history, and that their GP is made aware of any prescribing decisions.

“This might be a new way of working but the risks and responsibilities need to be understood and action taken in response. As the regulator of health and social care, we will continue to play our part in guaranteeing this.”

Following an internal review of all 46 online services that are registered in England, CQC brought forward a programme of inspections prioritising those services it considers as potentially presenting a significant risk to patients.

CQC will continue to inspect these providers and report publicly on its findings.

Ends

For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours.

Also, follow the team on Twitter for the latest national announcements: @CQCPressOffice.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here: www.cqc.org.uk/media. (Please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

  1. Further information about CQC’s inspections:
  2. CQC previously advised people to take care when using online primary care services and published reports based on urgent inspections of two providers of digital primary care, MD Direct (which had traded through the website assetchemist.co.uk) and HR Healthcare Ltd (through the website treated.com).
  3. Providers of digital primary care have to be registered with CQC as they provide the regulated activities of ‘Treatment of disease, disorder or injury’ and ‘Transport services, triage and medical advice provided remotely’. Further information about how CQC inspects digital providers of primary care.
  4. Further information on what members of the public should consider when considering using digital providers of primary care.
  5. Further information about the GMC’s guidance.
  6. The General Pharmaceutical Council is responsible for regulating pharmacists, pharmacy technicians and registered pharmacies in Great Britain. Under UK law, pharmacists can accept prescriptions written by any bona fide medical practitioner within the EU who is authorised to prescribe in the EU country where the prescription is issued. The prescribing of medicines by UK-registered doctors is regulated by the General Medical Council. It does not regulate EU doctors who only work in their home EU country. The Medicines and Healthcare products Regulatory Agency (MHRA) maintains a list of UK-registered online retailers of medicines.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.