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Chief Inspector of Hospitals rates The Whiteley Clinic as Outstanding

13 January 2017
The Whiteley Clinic Limited
  • Media

England’s Chief Inspector of Hospitals has rated The Whiteley Clinic Limited in Guildford, Surrey as Outstanding, following a comprehensive inspection by the Care Quality Commission.

The private clinic was rated Outstanding for being responsive to people’s needs and well-led. It was rated Good for being safe and caring, during the inspection which took place in September 2016.

CQC inspectors visited the The Whiteley Clinic Limited as part of its planned inspection programme. The Whiteley Clinic is a private medical facility specialising in the treatment of varicose veins and other venous conditions.

A full report of the inspection is available on this website.

CQC’s Head of Hospital Inspection for the South East, Alan Thorne, said:

“The Whiteley Clinic must be congratulated for the consistently high quality care and treatment it provides. Our inspectors found high levels of care, delivered by professional, specialist staff who delivered care in an extremely dedicated and caring manner and who were proud to work there. The culture at the clinic was very open and transparent, patients were kept fully involved in their treatment and were involved in all areas of in decision making.

“The executive director and senior management team were very visible and shared their vision and values with the whole team, including an evident commitment to improve the quality of care provided. There was also a tangible level of staff working together in pursuit of excellent care.

Inspectors also identified a number of areas of outstanding practice, including:

  • Shared vision and drive to deliver evidence-based, effective treatment and management of varicose veins.
  • Provision of training in the local community and nationally.
  • Establishment of a College of Phlebology to encourage further research in to venous disease.
  • Establishment of a charity for the advice for patients with leg ulcers.


For media enquiries, contact John Scott, Regional Engagement Manager, on 077898 75809 or call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters.) For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.