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Chief Inspector of Hospitals rates Cambridgeshire and Peterborough NHS Foundation Trust as ‘Good’

13 October 2015
  • Media,
  • Hospitals

England’s Chief Inspector of Hospitals has rated the services provided by Cambridgeshire and Peterborough NHS Foundation Trust as ‘Good’ following an inspection by the Care Quality Commission in May.

The CQC inspected the core services provided by Cambridgeshire and Peterborough NHS Foundation Trust for four days. The trust provides mental health, learning disability, substance misuse and health and social care services for adults of working age, older adults, children and adolescents across Cambridgeshire.

A team of inspectors, which included a variety of specialists and experts by experience, visited hospital wards and community based mental health services. Full reports including ratings for all of the provider’s core services are available at:

Inspectors rated the services provided by staff to be ‘Good’ regarding whether they were effective, caring, responsive and well-led and rated them as ‘Requires Improvement’ regarding whether services were safe.

CQC’s Deputy Chief Inspector of Hospitals (and lead for mental health), Dr Paul Lelliott, said:

“Overall, Cambridgeshire and Peterborough NHS Foundation Trust provides good care to the large population that it serves. The trust can be proud of many of the services that it manages.

“We found staff to be dedicated, kind, caring and patient focused. We were told by patients that staff respected their personal, cultural and religious needs and inspectors saw some very good examples of the trust delivering services in line with peoples’ cultural needs.

“The executive team impressed us both individually and collectively. Good governance arrangements were in place and the team worked hard to improve and enhance the quality of care provided to those who use services.

“The trust is a large organisation and we found some services where improvements must be made. The trust has told us they have listened to our inspectors’ findings and we are confident that the executive team, with the support of their staff, will work to deliver these improvements on behalf of all of their patients. We will return in due course to check on the progress that they have made.”

The reports highlight several areas of good practice, including:

  • Services were effective, responsive and caring. Where concerns had arisen the board had taken urgent action to address areas of improvement.
  • Staff treated people who used the service with respect, listened to them and were compassionate. They showed a good understanding of people’s individual needs.
  • The board and senior management had a vision with strategic objectives in place and staff felt engaged in the improvement agenda of the trust. Performance improvement tools and governance structures were in place and had brought about improvement to practices.
  • Morale was found to be good in most areas and staff felt supported by local and senior management. There was effective team working and staff felt supported by this.
  • Arrangements were in place to ensure effective use of the Mental Health Act and Mental Capacity Act.
  • Medicines management was effective and pharmacy was embedded into ward practice.

Inspectors said that the trust must improve in some areas, including:

  • The trust must review systems relating to the monitoring of the administration of, and adherence with, the Mental Health Act 1983, and associated Code of Practice, specifically in relation to consent to treatment and practices amounting to seclusion.
  • The trust must ensure staffing issues are addressed in some community children’s teams and acute services.
  • The trust must ensure that within inpatient services ligature risks are removed or fully managed and that observation is improved in some areas.

Full reports for the trust and all core services will be published on CQC’s website today at the following link:


For media enquiries, call Regional Engagement Manager, Helen Gildersleeve on 0191 233 3379. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


The trust provides the following core services: 

  • Acute wards for adults of working age and psychiatric intensive care units 
  • Community-based mental health services for adults of working age
  • Child and adolescent mental health wards 
  • Community mental health services for children and young people
  • Community-based mental health services for older people 
  • Wards for older people with mental health problems 
  • Eating disorder services for adults Forensic inpatient / secure wards
  • Mental health crisis services and health-based places of safety 
  • Community mental health services for people with learning disabilities or autism 
  • Wards for people with learning disabilities or autism 
  • Long stay rehabilitation mental health wards for working age adults 
  • Community health services for children, young people and families 

The Care Quality Commission has already presented its findings to a local Quality Summit, including NHS commissioners, providers, regulators and other public bodies. The purpose of the Quality Summit is to develop a plan of action and recommendations based on the inspection team’s findings.


Under CQC's inspection model, the Chief Inspector of Hospitals, Professor Sir Mike Richards, is leading significantly larger inspection teams than before, headed up by clinical experts, specialist inspectors and trained members of the public. Whenever CQC inspects it will always ask the following five questions of every service: Is it safe? Is it effective? Is it caring? Is it responsive to people’s needs? Is it well-led?


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.