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Chief Inspector of Hospitals publishes report on the quality of care provided by Papworth Hospital NHS FoundationTrust rating it as ‘Good’

30 March 2015
  • Media,
  • Hospitals

England's Chief Inspector of Hospitals, Professor Sir Mike Richards, has published his first report on the quality of care provided by Papworth Hospital NHS Foundation Trust.

Under its new inspection model, CQC has given individual ratings to each of the core services at the trust; medical care,surgery, critical care, end of life care and outpatients and diagnostic imaging.

Papworth Hospital NHS Foundation Trust was rated as ‘Good’ overall, following CQC’s inspection, which took place on 3 and 4 December.

The trust was rated as ‘Outstanding’ for both whether its services were effective and caring overall and ‘Good’ in relation to whether services were safe, responsive and well-led.

One of the trust’s core services, medical care, has been rated as ‘Requires Improvement’, all other services at the trust - surgery, critical care, end of life care and outpatients and diagnostic imaging - were rated as ‘Good’.

Additionally, surgery and critical care were rated as ‘Outstanding’ for being effective, and surgery and outpatients and diagnostic imaging were rated as ‘Outstanding’ for being caring.

Full reports for the trust will be published on CQC’s website today at the following link:

Across the trust, the inspection team found areas of outstanding practice which included:

  • The surgical division’s effectiveness and patient outcomes were outstanding and were seen to be among the best nationally and internationally
  • The Critical Care Area had recently developed guidelines for the prevention, recognition and management of delirium
  • The hospital had direct access to electronic information held by community services, including GPs, about patients; including details of their current medication

However, the inspection also found improvements were needed and he trust has been told that it must take action to improve in the following areas:

  • The trust must stop the practice of preparing a medicine, used in the catherisation laboratory, in advance of its use as the practice contravenes Nursing and Midwifery Council’s standards
  • Ensure incidents are reported in a timely manner and learning from incidents takes place
  • Introduce an effective system to ensure drugs stored in resuscitation trollies are in date
  • Address the breach of single-sex accommodation on Duchess Ward
  • Improve the way risk is managed and reported
  • Develop and implement a strategy for patients diagnosed with dementia

CQC’s inspection team informed the trust of its findings immediately after the inspection so that it could take steps to make any improvements.

CQC’s Chief Inspector of Hospitals, Professor Sir Mike Richards, said:

“We found Papworth Hospital NHS Foundation Trust was providing a good service to its patients overall. Our inspectors witnessed a number of areas of outstanding practice and staff were seen to be dedicated and caring.

“While there were clearly many areas of good practice, there were also some areas for improvement and we have told the trust where it needs to make changes. The trust’s leadership knows what it must now do to ensure those improvements take place and our inspectors will return to check on progress at the trust in the future.

“People deserve to be treated in services which are safe, caring, effective, well-led, and responsive to their needs and this is what we look at when we carry out our inspections.”

The report which CQC publishes today is based on a combination of its inspection findings, information from CQC’s Intelligent Monitoring system, and information provided by patients, the public and other organisations.


For media enquiries contact Louise Grifferty, regional engagement manager on 07717 422917 or CQC’s press office on 0207 4489401.

For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


The Chief Inspector of Hospitals, Professor Sir Mike Richards, is leading significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public. By the end of 2015, CQC will have inspected all acute NHS Trusts in the country with its new inspection model. Whenever CQC inspects it will always ask the following five questions of every service: Is it safe? Is it effective? Is it caring? Is it responsive to people’s needs? Is it well-led?


The Care Quality Commission has already presented its findings to a local Quality Summit, including NHS commissioners, providers, regulators and other public bodies. The purpose of the Quality Summit is to develop a plan of action and recommendations based on the inspection team’s findings.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.