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Chief Inspector of Hospitals publishes report on the quality of care provided at Addenbrooke’s and the Rosie Hospitals

26 May 2016
  • Media,
  • Hospitals

England's Chief Inspector of Hospitals, Professor Sir Mike Richards, has published a report showing improvement in the quality of care at Addenbrooke’s and the Rosie Hospitals.

The hospital’s surgery, maternity and gynaecology and outpatients and diagnostic imaging services, were inspected in February this year to follow up on an inspection of April and May 2015.

At that time the hospital had been rated Inadequate and the trust, Cambridge University Hospital NHS Foundation Trust, was rated Inadequate overall and placed in to special measures.

Now, following CQC’s inspection, Addenbrooke’s and the Rosie Hospitals is rated Requires Improvement.

The ratings for both maternity and gynaecology and outpatients and diagnostic imaging services have moved from Inadequate to Requires Improvement. And, while surgery remains rated Requires Improvement, inspectors witnessed improvements to the service during their visit.

CQC’s Chief Inspector of Hospitals, Professor Sir Mike Richards, said:

“We were pleased to see improvements had been made to surgery, maternity and gynaecology and outpatients and diagnostic imaging services at Addenbrooke’s and the Rosie Hospitals when we returned. However, further work is needed to ensure the standards of care meet those which people should be able to expect.

“Our inspectors found there had been a review of midwifery staffing, which led to an increase of midwifes and health care support workers. Governance in maternity had improved with a clear view of the unit’s risks and key performance data now being collected, although inspectors were concerned there was no long term plan to manage capacity and demand in maternity.

“The outpatients department had worked to ensure patients were seen in a timely way and new leadership had a clear view of the risks in the department and a strategy for addressing them.

“Inspectors also gave feedback to the trust on where it must make improvements. This included making sure all staff in maternity are compliant with mandatory training, that neonatal early warning observations are completed, recorded and responded to and that staff receive feedback on incidents and are aware of their responsibilities under Duty of Candour.

“People deserve to be treated in services which are safe, caring, effective, well-led, and responsive to their needs and this is what we look at when we carry out our inspections.

“It is always encouraging to see improvements to services and the trust knows what it now needs to do to make further improvements. Meanwhile, our inspectors will continue to monitor progress at the trust, which will include further inspections.

“Our new strategy, published this week, sets out how we’ll be making increasing use of these shorter, more focussed inspections where we have concerns – so we can go in quickly to make sure that improvements are being made and people are protected. We’ll still conduct full comprehensive inspections where necessary, but new technology and better use of information will help us target our inspections more tightly than ever to where people may be at risk of poor care.”

A full report of our inspectors’ findings can be found on CQC’s website, here:


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Last updated:
29 May 2017

Notes to editors


This inspection was carried out to gain assurance that Cambridge University Hospitals NHS Foundation Trust has taken action to address the most serious concerns identified at our inspection of April 2015 and was not to determine if the trust should be removed from special measures. A full follow-up inspection has been announced for September 2016.


The Chief Inspector of Hospitals, Professor Sir Mike Richards, is leading inspection teams that include CQC inspectors, doctors, nurses, managers and experts by experience (people with personal experience of using or caring for someone who uses the type of services we were inspecting). By March 2016, CQC had inspected and rated all acute NHS Trusts in England at least once. Whenever CQC inspects it will always ask the following five questions of every service: 

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the requirement for providers to prominently display their CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.