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Chief Inspector of Hospitals asks people to tell him about the care provided by Northern Devon Healthcare NHS Trust

12 June 2014
  • Media,
  • Hospitals

12 June 2014

England's Chief Inspector of Hospitals is inviting members of the public to tell his inspection panel what they think of the services provided by Northern Devon Healthcare NHS Trust.

Their views and experiences will help inspectors decide what to look at when they inspect the North Devon District Hospital at Barnstaple and the services provided at 17 community hospitals in Devon during July.

The trust will be inspected and given an overall rating under radical changes which have been introduced by the Care Quality Commission.  The formal inspection of the hospitals will start on 1 July.

The Chief Inspector, Professor Sir Mike Richards, announced last year that he will lead significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.

To ensure the views of patients and the local community are properly heard, the inspectors will be holding two listening events

  • 2pm, Thursday 26 June at The Beehive, Dowell Street, Honiton, EX14 1LZ
  • 6.30pm, Tuesday 1 July 2014 at North Devon Council, Civic Centre, North Walk, Barnstaple, Devon, EX31 1EA

People are being encouraged to attend the listening event to find out more about the inspection process, to tell the team about their experiences of care and to say where they would like to see improvements made in the future.

Sir Mike said: "The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospitals, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.

"We know there is too much variation in quality – these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.

"Of course we will be talking to doctors and nurses, managers and patients in the hospitals. But it is vital that we also hear the views of the people who have experienced the care provided by Northern Devon Healthcare NHS Trust over the course of the last year or so, or anyone who wants to share information with us. This will help us plan our inspections, and so help us focus on the things that really matter to people who depend on this service.

“This is your opportunity to tell my team what you think, and make a difference to the NHS services in the local area.”

Sir Mike's inspection team is expected to look in detail at eight key service areas: A&E; medical care (including frail elderly); surgery; intensive/critical care; maternity; paediatrics/children’s care; end of life care; and outpatients.

A full report of the inspectors’ findings will be published by the Care Quality Commission later in the year. The trust will be given one of the following ratings: Outstanding, Good, Requiring improvement, Inadequate.


For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 07917 232 143.

For general enquiries, call 03000 61 61 61.

Last updated:
30 May 2017

Notes to editors

Northern Devon Healthcare NHS Trust provides acute services centred on North Devon District Hospital and adult community services across a network of 17 community hospitals at Axminster, Bideford, Budleigh Salterton, Crediton, Exeter Community Hospital, Exmouth, Holsworthy, Honiton, Ilfracombe, Moretonhampstead, Okehampton, Ottery St Mary, Seaton, Sidmouth, South Molton, Tiverton and Torrington.

Anyone who is unable to attend the listening event but wishes to give their views to the inspection team can do this by telephone, email or online.

CQC is asking people who would like to attend the listening event to contact us either by telephone, email or online.

While the listening events will not be open to the media, we will make sure there are other opportunities for journalists to talk to panel members about the inspection – please contact us and we will set something up for you. The listening event is being held to enable members of the public to share their experiences of care with members of the inspection team. These discussions will take place in small groups, and we want people to be able to talk safe in the knowledge that the confidences they are sharing will be respected.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.