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Chief Inspector of Hospitals asks people to tell him about the care provided by Imperial College Healthcare NHS Trust

4 August 2014
  • Media

England's Chief Inspector of Hospitals is inviting members of the public to tell his inspection panel what they think of the services provided by Imperial College Healthcare NHS Trust.

Their views and experiences will help inspectors decide what to look at when they inspect the hospitals run by the trust in September.

The trust will be inspected and given an overall rating under radical changes which have been introduced by the Care Quality Commission.  The formal inspection of Imperial College Healthcare NHS Trust will start on Wednesday 3 September.

The Chief Inspector, Professor Sir Mike Richards, announced last year that he will lead large inspection teams headed up by clinical and other experts including trained members of the public.

To ensure the views of patients and the local community are properly heard, the inspectors will be holding a listening event at 6.30pm on Tuesday 2 September at:

People are being encouraged to attend the listening event to find out more about the inspection process, to tell the team about their experiences of care and to say where they would like to see improvements made in the future. 

Sir Mike said: "The inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.

"We know there is too much variation in quality – these in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.

"Of course we will be talking to doctors and nurses, hospital managers and patients in the hospital. But it is vital that we also hear the views of the people who have experienced the care provided by Imperial College Healthcare NHS Trust over the course of the last year or so, or anyone who wants to share information with us.  This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.

“This is your opportunity to tell my team in person, and make a difference to the NHS services in the local area.

“If you are unable to come to the event we still want to hear from you through our website or our helpline 03000 616161.  Everyone’s experiences of care are important to us.”

Sir Mike's inspection team is expected to look in detail at eight key service areas: A&E; medical care (including frail elderly); surgery; intensive/critical care; maternity; paediatrics/children’s care; end of life care; and outpatients.

A full report of the inspectors’ findings will be published by the Care Quality Commission later in the year.   The trust – and each individual hospital and core service - will be given one of the following ratings:  Outstanding, Good, Requires Improvement, or Inadequate.


For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 07917 232 143.  

For general enquiries, call 03000 61 61 61.

Last updated:
30 May 2017

Notes to editors

Anyone who is unable to attend the listening event but wishes to give their views to the inspection team is welcome to contact us directly. We are also asking people who would like to attend the listening event to contact us either by telephone, email or online.

While this will help us plan the event, people are also free to turn up on the evening if they haven’t registered. We’d appreciate it if you could include these details in any coverage as we are keen to reach as wide an audience as possible.

While the listening events will not be open to the media, we will make sure there are other opportunities for journalists to talk to panel members about the inspection – please contact us and we will set something up for you.   The listening event is being held to enable members of the public to share their experiences of care with members of the inspection team. These discussions will take place in small groups, and we want people to be able to talk safe in the knowledge that the confidences they are sharing will be respected.  

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.