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Chief Inspector of Hospitals asks people to tell him about the care provided by Chelsea and Westminster Hospital NHS Foundation Trust

13 June 2014
  • Media,
  • Hospitals

13 June 2014

England's new Chief Inspector of Hospitals is inviting members of the public to tell his inspection panel what they think of the services provided by Chelsea and Westminster Hospital NHS Foundation Trust.

Their views and experiences will help inspectors decide what to look at when they inspect Chelsea and Westminster Hospital - in Fulham Road, London – in July.

The Chief Inspector of Hospitals, Professor Sir Mike Richards, announced last year that he will lead significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public. The formal inspection at Chelsea and Westminster Hospital will start on Wednesday 9 July.

To ensure the views of patients and the local community are properly heard, the inspectors will be holding a listening event:

Tuesday 8 July - 6:30pm – Get direction to Millennium and Copthorne Hotels at Chelsea Football Club, Stamford Bridge, Fulham Road, London, SW6 1HS

Note: Disabled parking is limited at the hotel – so if this is required please call the hotel in advance to book a space on 020 3479 3565.

Local people are being encouraged to attend the listening events to find out more about the inspection process, to tell the team about their experiences of care and to say where they would like to see improvements made in the future.

Sir Mike said: "The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.

"Of course we will be talking to doctors and nurses, hospital managers and patients. But it is vital that we also hear the views of the people who have had care at this hospital, or anyone else who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.

“This is your opportunity to tell me and my team what you think, and make a difference to NHS services in the local area.”

Sir Mike's inspection team is expected to look in detail at eight key service areas: A&E; medical care (including frail elderly); surgery; intensive/critical care; maternity; paediatrics/children’s care; end of life care; and outpatients.

A full report of the inspectors’ findings will be published by the Care Quality Commission later in the year. The trust will be given one of the following ratings:  Outstanding, Good, Requiring improvement, or Inadequate.


For media enquiries, contact the CQC press office on 020 7448 9401/ during office hours or out of hours on 07917 232 143. For general enquiries, call 03000 61 61 61.

Last updated:
30 May 2017

Notes to editors

CQC is asking people who would like to attend the listening event to fill in an online form at or call 03000 61 61 61. This will help us with planning for the event, but people are free to turn up on the evening even if they haven’t registered. We’d appreciate it if you could include these details in any coverage as we are keen to reach as wide an audience as possible.

Anyone who is unable to attend the listening event but wishes to give their views to the inspection team can do this by telephone, email or online.

CQC is asking people who would like to attend the listening event to contact us either by telephone, email or online.

While the listening events will not be open to the media, we will make sure there are other opportunities for journalists to talk to panel members about the inspection – please contact us and we will set something up for you. The listening event is being held to enable members of the public to share their experiences of care with members of the inspection team. These discussions will take place in small groups, and we want people to be able to talk safe in the knowledge that the confidences they are sharing will be respected.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.