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Care Quality Commission takes action to protect people at West Ridings Residential and Nursing Home, Wakefield

18 August 2016
West Ridings Care Home
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West Ridings Residential and Nursing Home, Wakefield remains in special measures after the CQC again rated them as Inadequate following an unannounced inspection in June this year.

West Ridings Residential and Nursing Home is a multi-unit site providing care for up to a maximum of 180 people. The service has six units and provides care and support for people with nursing and residential needs including people who are living with dementia. On the day of our visit there were only five units open and 127 people living at the home.

This service was previously inspected in November last year and was placed into special measures for not meeting regulations. It will remain in special measures after this most recent unannounced inspection as West Ridings Residential Care Home has not sufficiently improved to protect people using this service. Inspectors found that there was not enough improvement to take the provider out of 'special measures' and CQC is now considering the appropriate regulatory response.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“People are entitled to services which provide safe, effective, compassionate and high quality care.

“We found that the care provided at West Ridings Residential and Care Home fell a long way short of what we expect services to provide, and they have been unable to make the improvements we told them they must, the last time we inspected.

“Although we found staff to be caring, we were concerned that staffing levels weren’t always enough to meet people’s needs as staff were being called from one unit to another to cover shortfalls.

It was also troubling to see that equipment was still not always suitable for people’s needs despite this being an area of concern for us previously.

“We are working with local partners including Wakefield Council to ensure the safety of people using this service”

The full report from the inspection has been published.

Inspectors found that staff lacked the knowledge to use equipment and risk assessments for individual people were not detailed enough to give staff clear instructions for moving and handling them safely. People were not sufficiently assessed for equipment and not all equipment was suitable for people's needs. This was a continued area of concern from previous inspections.

Staffing levels were variable, and at times not sufficient to meet people's needs due to staff being called from one unit to cover staff absence in another unit. The variable staffing levels also affected the morale of staff working at West Ridings Residential Care and Nursing Home.

CQC inspectors found that although recruitment procedures were in place, they weren’t robust enough to thoroughly ensure staff were suitable for their roles. It was also concerning that the ongoing suitability of staff was not checked thoroughly or consistently.


For further information please contact CQC Regional Communications Officer Kerri James by email or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Under CQC’s programme of inspections, all adult social care services are given a rating to help people choose care. We ask five questions, are services; safe, effective, caring, responsive and well led. West Ridings Residential and Care Home  Care Home has been rated as Inadequate.

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.