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Care Quality Commission takes action to protect people at Denison House Nursing Home in Selby

3 November 2016
Denison House Nursing Home
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Denison House Nursing Home, a care home in Selby, North Yorkshire remains in special measures after the CQC again rated them as Inadequate following an unannounced inspection in August this year.

The service is registered as a nursing home however they have not provided nursing care since September 2014. The registered provider has applied to the CQC to de-register the regulated activities associated with nursing care. Denison House Nursing Home registration certificate stated that they could accommodate up to 35 people but no longer have shared rooms and so the number has reduced to 30. The serviceaccommodates older people and people living with dementia.

This service was previously inspected in March this year, after CQC inspectors found several breaches of the Health and Social Care Act 2008.

Whilst it was evident that some improvements had been made at this most recent inspection, our rating for the service remains inadequate. CQC are taking action against the provider and will report on this when it is complete.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“People are entitled to services which provide safe, caring and high quality care. We found that the care provided at Denison House Nursing Home fell short of what we expect services to provide.

“Although there have been improvements since our last inspection, they have not been significant enough for us to be reassured that people living at Denison House Nursing Home are safe.

“We were concerned that staffing levels were not always sufficient enough to meet the needs of people who used the service.

“Although there were improvements in risk assessments being carried out, we saw examples on this visit where they were not followed, which placed two people living at Denison House Nursing Home at risk of harm.

“We are working with local partners including North Yorkshire Council to ensure the safety of people using this service”

The full report from the inspection can be found on this website.

People told CQC they felt safe. Risk assessments and risk management plans had been significantly improved since the last inspection, however, inspectors saw two examples where these were not followed which placed two individuals at risk of avoidable harm.

Although some improvements had been undertaken to make the environment safe an electrical environment assessment report had been sent to the registered provider in May 2016 and had noted some concerns, these were yet to be rectified.

Although inspectors saw care staff seeking consent from people this was not routinely recorded within their care plans. Care planning documentation was generally improved, however, there were examples of care being provided which was not person centred and placed people at risk of harm.

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.


For further information, please contact Kerri James, CQC Regional Engagement Communications Officer by email or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Under CQC’s programme of inspections, all adult social care services are given a rating to help people choose care. We ask five questions, are services; safe, effective, caring, responsive and well led.


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.