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Care Quality Commission takes action to protect people at Bradford nursing home

8 August 2017
Lister House Nursing Home
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Lister House Nursing Home, in Bradford, West Yorkshire has been placed in special measures after the CQC rated them as Inadequate following an inspection in May.

Lister House Nursing Home provides accommodation and nursing care for up to 31 people. At the time of this inspection there were 31 people using these services.

This service was previously inspected in March 2016 and was rated as Requires Improvement.

Debbie Westhead, Deputy Chief Inspector for Adult Social Care for CQC said:

“People are entitled to services which provide safe, effective, responsive and high quality care. We found that the care provided at Lister House Nursing Home fell a long way short of what we expect services to provide.

“CQC inspected this home in March last year and told them where they needed to improve. It is disappointing that some of the same issues remain since the previous inspection, and also worrying that we found fresh concerns.

“There were not enough of the right staff to look after people with complex nursing needs; and we witnessed staff ignoring people, and heard call bells ringing frequently.

“We also heard staff speaking indiscreetly and harshly about people and it was clear they were not aware of how to support people living with a dementia.

“We found the management to be obstructive, and they restricted the access of the inspection team to records they needed to see. The records that we did have access to, showed that they did not always reflect people’s needs.

“We are working with partners including Bradford Council to ensure the safety of people using this service.”

There was a lack of effective management which coupled with ineffective systems for checking quality meant issues were not identified or resolved.

Some of the other findings included:

  • Staff were disorganised and had no direction because of poor leadership.
  • Risks to people using the service were poorly managed.
  • People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible.
  • Some staff were very caring and attentive but others displayed brusqueness and irritation at times. Inspectors saw some people were ignored and staff did not actively engage with people.
  • Privacy and dignity was not always respected. Some people had to wait for support to access the toilet, and this was not kept confidential as staff shouted to each other requesting assistance.
  • One care worker admitted to not reading care records which meant care tasks could be missed.

Services in special measures will be kept under review and, if CQC have not taken immediate action to propose cancelling the provider's registration, they will be inspected again within six months. The expectation is that locations providing inadequate care should have made significant improvements within this timeframe.

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
08 August 2017

Notes to editors

There are four ratings that CQC can give to health and social care services: outstanding, good, requires improvement and inadequate.

  • Outstanding - the service is performing exceptionally well.
  • Good - the service is performing well and meeting expectations.
  • Requires improvement - the service isn't performing as well as it should and CQC have told the service how it must improve.
  • Inadequate - the service is performing badly and CQC have taken action against the person or organisation that runs it.

Providers are required by law to display their ratings on their premises and on their website so the public can see them quickly and easily. This should be done within 21 days of the publication of their inspection report.

CQC published a comprehensive ‘state of care’ report about adult social care services from 2014 to 2017.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.