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Care Quality Commission takes action to protect people at Bradford care home

22 August 2017
Heaton Grange Residential Home
  • Media,
  • Care homes with nursing

Heaton Grange Residential Home, a residential care home in Bradford has again been rated as Inadequate by CQC, following an inspection in June.

The service is registered to provide personal care and support to people, some of whom may be living with a dementia. At the time of this inspection, there were 17 people using the service.

This service was previously inspected in August 2016 and rated as Inadequate after CQC inspectors found breaches of the Health and Social Care Act 2008.

The full report from the inspection can be found on our website.

Debbie Westhead, CQC’s Deputy Chief Inspector for Adult Social Care said:

“People are entitled to services providing them with safe, effective, responsive and high quality care. We found care provided at Heaton Grange Residential Home fell short of the standard that services are expected to provide."

“We found breaches in regulation at our previous inspection and disappointingly found limited progress has been made in addressing these despite us telling Heaton Grange where they must improve."

“They were still not assessing risks to people’s health, and it was very concerning that they were not checking the suitability of staff during recruitment."

“People were also not always receiving their medicines as their doctor had prescribed them, also putting them at risk."

“We are working with local partners including Bradford Council to ensure the safety of people using this service.”

Other findings from the inspection included:

  • Staff did not always give people their medicines as prescribed.
  • The service did not update risk assessments consistently. One person had two falls, one resulting in a fracture. When they returned to the home their falls risk assessment was not updated to discuss what could be done to avoid another.
  • The service had not taken enough action to fix the problems identified at the last inspection

CQC are now taking enforcement action against the provider. This is currently subject to legal proceedings and CQC will report on these when able to.

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
21 August 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.