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Care Quality Commission takes action to protect people at Beacon Edge Care Home in Cumbria

10 July 2017
Beacon Edge Care Home
  • Media,
  • Care homes with nursing

Beacon Edge Care Home, a residential care home in Penrith, Cumbria has again been rated as Inadequate by CQC, following an unannounced inspection in April.

Beacon Edge Care Home, is run by Bupa Care Homes (CFChomes) Limited and provides personal care for older people, some of who may be living with a dementia. At the time of the inspection 24 people were using this service.

This service was previously inspected in November 2016 and rated as Inadequate after CQC inspectors found six breaches of the Health and Social Care Act 2008.

The full report from the inspection can be found on our website.

Debbie Westhead, CQC’s Deputy Chief Inspector for Adult Social Care said:

“People are entitled to services which provide safe, caring and high quality care. We found that the care provided at Beacon Edge Care Home once again fell short of what we expect services to provide."

“We found six breaches in regulation at our previous inspection and disappointingly found limited progress has been made in addressing these despite us telling Beacon Edge Care Home where they must improve."

“It was very concerning that risk assessments relating to falls were still not being reviewed and updated consistently. We found that people using the service continued to experience avoidable falls, and unexplained bruising and injuries which is unacceptable."

“People were also not always receiving their medicines as their doctor had prescribed them putting them at risk."

“We are working with local partners including Cumbria County Council to ensure the safety of people using this service.”

Other findings from the inspection included:

  • People were not always supported to have maximum choice and control of their lives but staff did try to support them in the least restrictive ways.
  • Nutritional assessments, monitoring and record keeping were poorly managed.
  • Inspectors observed that people did not always receive dignified care.
  • Where advice had been sought from health care professionals, this had not been followed with any consistency.
  • An action plan had been developed to help bring about improvements, but these had not been implemented with any urgency.

CQC are now taking enforcement action against the provider, Bupa Care Homes (CFChomes) Limited. This is currently subject to legal proceedings and CQC are unable to report on these proceedings until they have concluded.

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
07 July 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.