You are here

The Care Quality Commission rates Helping Hands of Harrogate Limited as Outstanding

11 August 2016
Helping Hands of Harrogate Limited
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Helping Hands of Harrogate Limited, Knaresborough to be Outstanding following an inspection in May 2016.

Helping Hands of Harrogate Limited is a care agency providing personal care and support for children, young people and adults with a range of disabilities and complex health care needs. It provides services across North and West Yorkshire and the surrounding areas and at the time of our inspection the service was providing care and support for 49 people between eight months of age and 40 years old.      

The service has been rated Outstanding for being safe and caring, and was rated as Good for being effective, responsive and well-led. Helping Hands of Harrogate Limited was rated as Outstanding overall.  

A full report of the inspection is available on this website.

Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:

“This is a great service and there are many examples of outstanding practice clearly helping to deliver an excellent person-centred service.

“We were very impressed with the lengths this service went to in involving people using the service in decisions about their care. Forward thinking initiatives such as getting them involved in recruiting the staff that will care for them ensures that their specialist needs are met, as well as ensuring their carers reflected their own interests, background and beliefs.    

 “This is a real achievement for the whole team at Helping Hands of Harrogate Limited, and a great example of what Outstanding care should look like.”

It was clear that Helping Hands of Harrogate placed the children, young people and adults who used the service at the heart of the care they received. Inspectors noted the service didn’t restrict people’s interests and encouraged them to try new things. For example, CQC heard examples of opportunities that had been created for children with complex health needs to go swimming, to attend school clubs and to dip their toes in the sea. Somebody else was also helped into their first experience of employment, which was a real dream of theirs.

It was also impressive to see Helping Hands of Harrogate actively involving people who used the service and their families in the recruitment process and also in staff training. Because care workers were recruited and trained to meet people’s specific care needs we saw that care teams were highly reflective of the shared interests, backgrounds and beliefs of the people who they supported. This helped to contribute to the culture of the service, which inspectors saw was positive, person centred, inclusive and forward thinking.

Inspectors spoke with a range of people who used the service including families, professionals and staff who all felt this was an excellent service.  People described a confident and resourceful staff team who respected individual’s dignity, privacy, views and choices.

In their feedback people particularly highlighted the quality of their relationships with their care team and they told us they valued the continuity of their care and the reassurance this provided.


For further information please contact CQC Regional Engagement Officer Kerri James on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Since launching its new programme of inspections using specialist inspection teams, CQC has published ratings on more than 12,000 adults social care services. Of those, less than 1pc have been rated Outstanding.


Since 1 April 2015, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.