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Care Quality Commission rates Bolton GP surgery as Outstanding

7 August 2017
Bolton General Practice
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Bolton General Practice to be Outstanding following an inspection carried out in June this year.

Inspectors rated the practice as Outstanding for being caring and responsive, and Good for being safe, effective and well-led, giving them their overall Outstanding rating.

A full report of the inspection has been published on our website.

CQC’s Deputy Chief Inspector of General Practice in the North, Alison Holbourn, says:

“Bolton General Practice is an impressive service that was delivering high quality care across all of the areas that we look at on inspection."

“The feedback we received from people using their services was extremely positive. The practice also listened to the feedback people gave and used it to improve their services."

“The practice is extremely responsive to the needs of people using their services. They work closely with other organisations and the local community to plan services ensuring they meet people’s needs."

“All of the staff at this practice should be very proud of the service they are providing. Other providers should look to them as an example of how to provide great care.”

Professor Steve Field, Chief Inspector of General Practice, said:

“I am delighted to highlight the exceptional service which is being provided by this practice.”

Some of the CQC’s findings included:

  • The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice. For example employing a patient liaison officer, a weekly ‘conversation café’ and patients could access free gym facilities at a neighbouring practice.
  • The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group.
  • The practice had a diverse population and in order to meet the needs of patients from a different background and those for whom English was not their first language, the practice had multi-lingual literature, attended local community events and worked with local organisations such as the Befriending Refuges and Asylum Seekers (BRASS).
  • The practice were proactive in providing safety nets for vulnerable and at risk patients.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
07 August 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.