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Byron Court Care Home, Bootle still rated Inadequate following CQC responsive inspection

7 July 2016
  • Media

Byron Court Care Home, Bootle, Merseyside still in special measures to protect people using the service following a responsive inspection rating the service Inadequate, in April 2016.

Byron Court Care Home provides personal and nursing care. It is registered to provide accommodation for up to 53 adults who require nursing or personal care. There is a separate unit for people who have dementia and there were 48 people living at the home during the time of our inspection.

A responsive inspection took place on 21 and 25 April 2016 and was unannounced. 

This inspection was also to follow up on concerns that were identified at our last inspection in December 2015.

Under CQC’s new programme of inspections, all adult social care services are given a rating to help people choose care. We ask five questions, are services; safe, effective, caring, responsive and well led. Overall, Byron Court Care Home has been rated as Inadequate.

The full report from the inspection can be found here on our website:

Although there were some improvements to improve areas where they home had breached parts of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, our follow up inspection and report still identified a number of areas which we found concerning including:

  • People told us they had enough to eat and drink, however we could not see any evidence of choice around mealtimes. There was no menu in place, and people told us they only knew what they were having on that day.
  • During our previous inspection we found there were some audits in place around the cleanliness of the building and medication; however we found a lack of auditing systems around service provision. The current auditing system had failed to highlight the concerns we picked up on during our inspection.
  • We were told by staff that the staffing provision was not sufficient, and staff felt they could not spend time with people. There was no formal mechanism for determining what the staffing numbers should be based around people's needs. We observed one person was shouting for help and the staff did not come in a timely manner. There was no staff presence in the lounge on occasions to ensure people's safety and comfort.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“People are entitled to services which provide safe, effective, compassionate and high quality care.

“We found the care provided at Byron Court Care Home fell a long way short what we expect services to provide. This is why we have intervened to keep people using this service safe.

“Our first instinct is to make sure the service improves, but we must take action to protect people when we are worried about their safety.

“The service will be kept under review and, we will not hesitate to take enforcement action should the service deteriorate further.”


For further information please contact CQC Regional Communications Officer Kerri James by email or by phone on 07464 92 9966. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Byron Court Care home Limited appointed new Directors to the company on the 11th April and this service along with others in the group now trade as Cumbric Care Group.


The new Directors, who all have a long history in healthcare and all with have a wide professional nursing background, are working closely with colleagues in the CQC and those that commission its services to bring about the changes to enable the home to once again become compliant with all of the Key Lines of Enquiries set out in the inspection process.


The Directors and the new management team at the home will continue to work very closely with the service and the residents and their families to ensure they remain informed about the changes to the service and the plans for change to the quality of the overall care provision at Byron Court. 


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.