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Broomhaven Residential Care, Rotherham, is rated as Inadequate by CQC

19 February 2015
  • Media

The Care Quality Commission (CQC) has told Broomhaven Residential Care in Rotherham, South Yorkshire that it must make improvements or face further enforcement action.

During an inspection in November 2014, inspectors found that the registered provider was failing to provide care which was safe, effective, or well led. The service was inspected previously in December 2013 and found to be meeting the required standards.

A full report of this inspection has been published on the CQC website this week.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care.

Overall, Broomhaven Residential Care has been rated as Inadequate.

CQC has issued the provider with four warning notices setting a deadline for improvements in relation to safeguarding of people who use services from abuse, respecting and involving people who use services, staffing levels and quality assurance processes.

Inspectors identified a number of areas in which improvements were required, including:

  • Staff lacked knowledge about how to keep people safe from the risks of harm or abuse, and the provider’s safeguarding policy did not describe the appropriate steps that should be taken if abuse was suspected.
  • There were no records available to evidence whether staff supervision or appraisals took place, meaning it was not clear whether staff were suitably supported to carry out their role.
  • Although risk assessments had been carried out to ensure people’s safety, actions identified as a result of these assessments were not always followed.
  • There had been no formal assessment carried out to ensure enough qualified, skilled and experienced staff were on duty to meet people's needs.
  • Staff lacked sufficient understanding of the Mental Capacity Act 2005 and did not always show people living at the home a high level of respect.
  • The provider did not have any formal systems in place for monitoring and assessing the quality of service people received and the registered manager was unfamiliar with the regulations and standards that the home was required to comply with.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North said:

“The provider is failing to meet the basic requirements to ensure the safety of the people living at the home and we have told them that they must take action to resolve the issues we identified.

“We have made it clear that we will return to the home to check that the necessary improvements have been made. If not - we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs.”

When we propose to take enforcement action, our decision is open to challenge by the provider through a variety of internal and external appeal processes. We will publish a further report on any action we take.


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07789 876508.

Last updated:
30 May 2017

Notes to editors


CQC has published a full report at


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


Warning notices served in relation to:

  • Regulation 10 HSCA 2008 (Regulated Activities) Regulations 2010 Assessing and monitoring the quality of service providers
  • Regulation 11 HSCA 2008 (Regulated Activities) Regulations 2010 Safeguarding people who use services from abuse
  • Regulation 17 HSCA 2008 (Regulated Activities) Regulations 2010 Respecting and involving people who use services
  • Regulation 22 HSCA 2008 (Regulated Activities) Regulations 2010 Staffing

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.