Brent’s Park House Medical Centre has been rated Inadequate overall by the Care Quality Commission (CQC) and placed in special measures.
The practice was rated Inadequate for being safe, effective and well-led. It was rated Requires Improvement for being responsive and Good for being caring following the inspection in May 2019.
Inspectors found that staff did not always have the information they needed to deliver safe care and treatment. It did not have appropriate systems in place for the safe management of medicines.
The practice did not learn and make improvements when things went wrong. It was unable to show that staff always had the skills, knowledge and experience to carry out their roles.
Leaders could not show that they had the capacity and skills to deliver high quality, sustainable care. The overall governance arrangements were ineffective.
Areas where the practice must now make improvements include:
- Ensuring that care and treatment is provided in a safe way.
- Establishing effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
- Ensuring fit and proper persons are employed.
Areas where the provider should make improvements include:
- Developing a staff rota to ensure adequate cover.
- Try to promote privacy at the reception desk.
- Take action to review performance in areas of low patient satisfaction.
Head of Inspection for Primary Medical Services in London, Antony Hall, said: “We have placed Park House Medical Services into special measures. This should give people who use the service the reassurance that the care they get should improve.
“We will inspect again within six months and if there has not been the required improvements, CQC could escalate to urgent enforcement action.
“I note that caring at the practice is rated as Good. I would like to see the level of care in all categories reach this standard in the future.”