The Care Quality Commission (CQC) has rated the quality of care provided by Mr David & Mrs Brenda Johnson at Bradfield Residential Home as Outstanding.
Bradfield Residential Home in Hawksdown, Deal, Kent, is family run service and provides care and support for up to 32 older people, some of whom are living with dementia.
CQC carried out an unannounced inspection at the home in September this year and has rated the service as Outstanding overall. The home has been rated as Outstanding for providing services that are responsive and well led, and Good for providing services that are safe, effective and responsive.
Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led.
A full report of the inspection has been published today at www.cqc.org.uk/location/1-112217665.
Deborah Ivanova, Interim Deputy Chief Inspector for Adult Social Care in the South, said:
“We found the care being provided at Bradfield Residential Home to be outstanding. The staff should feel proud of the work they do and the care they are providing to people they support.
“What really struck us about this service was the level of personalised support that people received, from staff who had the right skills and who treated people with great kindness. People told us they liked the staff who supported them.
“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well led. I’d encourage other providers to read this report, and the others we have published on services we have rated Outstanding, to see what they can learn.”
Inspectors found people were cared for by a motivated and well trained team of staff who showed a clear commitment to providing individualised and personalised support.
Staff had an excellent understanding of people’s individual needs. People received consistent, personalised care, treatment and support. They were involved in identifying their needs, choices and preferences and how they would be met. People’s care and support was reviewed, with their input.
The managers continually strived to improve the service and their own practice. The managers used creative and innovative methods of involving people in the service.
There was a high level of understanding of the need to make sure people were safe. People and staff told us they were actively encouraged to raise their concerns no matter how small. They said this was part of day to day practice. People felt comfortable in complaining if they had to. They said if they did complain they knew their complaint would be taken seriously and looked into and action taken to resolve them. The manager’s actively sought people’s views and opinions. People told us the managers always asked if everything was alright and if there was anything they needed or were not happy about.
A wide range of activities were available, based on people’s suggestions and requests, which people’s family and friends were invited to take part in. Spontaneous activities took place and entertainment was provided. On the day of our inspection people were entertained by a musician. People joined in the songs and they enjoyed the event. People were supported to do what they wanted when they wanted. People led a fulfilled and meaningful life. Staff spent quality time with people to give them emotional support and comfort. Staff reminisced with people about their life and discussed what was happening in the world.
The chefs provided good quality food and catered for people’s individual preferences. This included people’s specific health and dietary requirements. Food and drink was available to people throughout a 24 hour period. Staff gave excellent and discreet support to those who required extra help in eating and drinking. One person said, “We have lovely dinners, if you don’t like something they get you something else.”
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