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Bluebird Care (Mid and West) Cornwall rated Outstanding by the Care Quality Commission

13 September 2016
Bluebird Care (Mid and West Cornwall)
  • Media,
  • Care in your home and supported living

The Care Quality Commission (CQC) has rated the care provided by Bluebird Care in Truro, Cornwall as Outstanding overall, following an inspection in June 2016.

Inspectors rated Bluebird Care Home Outstanding for being caring and well-led and Good for being safe, effective and responsive to people’s needs.

A full report of the inspection has been published today.

Gale Stirling, Head of Adult Social Care South (East), said:

“We have found that Bluebird Care Home delivers an exceptional standard of care. There was excellent feedback from people and family members which showed staff made a positive and meaningful difference to people’s lives.

“There was a real commitment to provide high quality care and to people who live in their own homes. This was underpinned by a culture that was caring, compassionate and highly motivated. Both staff and management went the extra mile to provide a service where people felt safe, cared for and supported.

“Staff had the right skills and knowledge and the service was continually striving to improve the care they offered. All of the staff should feel proud of the work they do and of the outstanding support they give to people in their care.

The report highlights a number of areas of outstanding practice, including:

  • Bluebird Care provided excellent person-centred care. People were supported by stable and consistent staff who knew people well. Staff were encouraged to learn and had completed training specific to meet people’s individual needs.
  • Staff felt valued and supported by management. New initiatives such ‘Carer of the month’ and ‘carer of the year’ awards showed staff were appreciated. Staff enjoyed their work and were supported through appraisals, supervision and training.
  • People, relatives and staff were involved in developing and running the service and were able to approach management with ideas and suggestions.
  • Staff showed compassion and a genuine desire to improve the lives of the people they supported.
  • The service had established positive links with the local community and held charity and sponsored events to promote the value of social care and best practice, and any money raised from events were donated to charity.
  • Bluebird Care valued people, their skills and talents were celebrated and recognised.
  • There was a strong focus on continually striving to improve. The service had identified and implemented an innovative electronic care recording system to monitor people’s care as it happened.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.