The Care Quality Commission has found the quality of care provided by Wast Hills House in Kings Norton, Birmingham, to be Outstanding following an inspection in May.
Wast Hills House is an independent hospital providing assessment, treatment and care to people with a complex learning disability and autism. Wast Hills House is owned by Oakview Estates Limited, trading as The Danshell Group.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on our website: read the report.
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Wast Hills House is rated Outstanding for being caring, effective and well-led, and Good for being safe and responsive.
CQC’s Deputy Chief Inspector of Hospitals (and lead for mental health), Dr Paul Lelliott, said:
“Our inspection team was really impressed by the level of care and support offered to patients at Wast Hills House.
“Skilled and experienced staff worked exceptionally well together as a team, using a variety of nationally recognised assessment tools to create holistic, individualised, person centred care plans. They focused on positive behavioural support and these were written in patients preferred communication style.
“Carers, families and external agencies that we spoke with were very positive about the service and believed the service managed challenging behaviour well. They were confident that their relatives were receiving great care and treatment in a safe environment.
“Family members told us that they were involved and included in their relatives’ care and that the service was open and honest, providing regular feedback on their relatives’ care and when things went wrong.
“Patients engaged in a wide range of meaningful activities which were individualised to meet their needs, encouraged independence and improve their skills. They also attended a weekly service user forum to discuss activities, what they enjoyed and anything they didn’t like about the service.
“The quality of care which our inspectors found here was exceptional and I am pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment from the whole staff team. I would like to thank and congratulate everyone involved.”
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Our inspection team was really impressed by the level of care and support offered to patients at Wast Hills House
Dr Paul Lelliott, Deputy Chief Inspector of Hospitals (and lead for mental health)