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Birmingham care home is rated Outstanding by the Care Quality Commission

28 March 2017
Victoria Lodge Care Home
  • Media,
  • Care homes with nursing

The Care Quality Commission has found the quality of care provided by Victoria Lodge Care Home in Acocks Green, Birmingham, to be Outstanding overall following an inspection in January.

Victoria Lodge Care Home is a residential care home which provides accommodation with personal care for up to 24 older people.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.

A full report of the inspection is available on our website

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Victoria Lodge Care Home was rated Outstanding overall, Outstanding for being caring and well-led and Good for being responsive, effective and safe.  

Acosia Nyanin, CQC’s Head of Inspection for Adult Social Care in the central region, said:

“Our inspection team were really impressed by the level of care and support offered at Victoria Lodge Care Home."

“People lived in a home where the ethos was about people believing it was their home and where they were sure their views were valued."

“There was a strong commitment to developing caring, respectful relationships with people and they were supported by staff who demonstrated compassion and empathy. "

“A relative told us that one person had liked the home so much they did not want to leave after they came to the home for a short stay. Another relative described the staff and care at the home as magnificent."

“Relationships with families and friends were cherished and developed so that people were able to maintain and develop their ties with people important to them. Friends and families built relationships with other people living in the home and often continued to visit them after their own family members had passed away."

“Staff were responsive to changes in people's needs ensuring that their physical, social and emotional needs were met."

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”;

Andrea Sutcliffe, CQC's Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements." 

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Regional Engagement Officer, Helen Gildersleeve, on 0191 233 3379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
21 March 2018

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.



About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.