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Berwick Surgery in Rainham rated as Inadequate says CQC

Published:
28 July 2016
Service:
Berwick Surgery
Categories:
  • Media,
  • GP and GP out-of-hours services

The Chief Inspector of General Practice has placed a GP practice in Rainham, north east London, into special measures.

Care Quality Commission Inspectors rated Berwick Surgery in Berwick Road, Rainham, Havering, as Inadequate for being safe, effective and well-led. It was rated as Good for caring and being responsive after an inspection in March 2016.

Inspectors found that the practice did not have facilities for disabled people and there were no provisions for patients to see a female GP. The arrangements for managing medicines, including vaccinations, were not effective to ensure patient safety.

However, patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information about services and how to complain was available and easy to understand.

A full report of the inspection, which details inspectors’ findings and highlights the areas where improvements must be made, has been published.

Ursula Gallagher, Deputy Chief Inspector of General Practice in CQC’s London region said: “It is important that the people who are registered at Berwick Surgery can rely on getting the high quality care which everyone is entitled to receive from their GP.

“We have now placed the practice into special measures – which means we will inspect again in six months’ time. This will enable the practice to access all the support it needs via NHS England, using the vulnerable practices scheme.

“Since our inspection, we have received additional information to show some action has been taken to address some of the issues we found. When we inspect again in six months clearly we will be looking for improvements.”

Ends

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Last updated:
29 May 2017

Notes to editors


CQC has published a full report about Berwick Surgery.


Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.


To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).


Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.