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Benham Nursing and Residential Home, Wirral, is rated as Inadequate by CQC

12 February 2015
  • Media

The Care Quality Commission (CQC) has told Benham Nursing and Residential Home in Bromborough, Wirral that it must make improvements or face further enforcement action.

During an unannounced inspection in October 2014, inspectors found that they were failing to provide care which was safe, effective, responsive or well led. Inspectors also found that improvements required as a result of a previous inspection in April 2014 had not all been made.

CQC has issued the provider with warning notices setting a deadline for improvements in relation to the management of medicines, safeguarding of people who use services from abuse and quality assurance.

A full report of this inspection has been published on the CQC website this week.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Benham Nursing and Residential Home has been rated as Inadequate.

Inspectors identified a number of areas in which improvements were required, including:

  • Care records and assessments were not updated when people’s needs changed and lacked key information to enable staff to deliver safe and appropriate care that fully met people’s individual needs.
  • The provider did not have an effective system in place to regularly assess and monitor the quality of service that people received.
  • Inspectors found evidence of incidents having occurred which had not been reported to the CQC or the local authority in line with safeguarding procedures.
  • People were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place for the safe administration and recording of medicines.
  • Checks carried out on staff as part of the home’s recruitment procedures had not always been fully completed before staff started providing care.
  • Assessments of people’s ability to make decisions for themselves had not been undertaken.
  • There was no formal system in use for recording, investigating and responding to complaints and inspectors saw no evidence that learning from complaints had resulted in changes to practices within the home.
  • There was not always enough qualified, skilled and experienced staff to meet people's needs.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North said:

“We found that sufficient improvements had not been made since our previous inspection and a number of concerns remain. We have told the provider that they must take action to resolve the issues we have identified.

“The people for whom they are providing a service are entitled to services that are of a consistently high quality and care that is tailored to meet people’s individual needs.

“We have made it clear that we will return to the home to check that the necessary improvements have been made. If not - we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs.”

When we propose to take enforcement action, our decision is open to challenge by the provider through a variety of internal and external appeal processes. We will publish a further report on any action we take.


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07789 876508.

Last updated:
30 May 2017

Notes to editors


CQC has published a full report at


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


CQC has issued a warning notice to Benham Care Limited requiring action to meet:

  • Regulation 10, Health and Social Care Act (Regulated Activities) Regulations 2009, Assessing and monitoring the quality of service provision.
  • Regulation 11, Health and Social Care Act (Regulated Activities)Regulations 2009, Safeguarding people who use services from abuse.
  • Regulation 13, Health and Social Care Act (Regulated Activities) Regulations 2009, Management of medicines.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.